Project Manager, Client Success

O.C. Tanner • Salt Lake City, UT

6d • Hybrid

About The Position

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces. Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work. O.C. Tanner develops software and services that improve workplace culture through employee recognition and other experiences that connect people to purpose, accomplishment, and each other. We are a global company, headquartered in Salt Lake City, and we take pride in walking the walk of our company's purpose: We help people thrive at work. Hybrid Work Schedule-Monday through Wednesday in office, Thursday & Friday remote option. Project Manager, Client Success, plays the key role of project manager and advisor in implementing new programs and expansions to existing programs across the entire O.C. Tanner solution set. The PM provides oversight over all aspects of the project, ensuring compliance and coordinating on-time delivery of solution components. This includes comprehensive management of scope and budget, resource requirements, project team roles and responsibilities, deliverable dependencies and the timeline’s critical path.

Requirements

• Project Management Certification and/or a bachelor’s degree with project management and group facilitation work related experience (3+ years).
• Computer familiarity with a working knowledge of Microsoft Office products preferred.
• Effective communication & articulate sharing of ideas
• Project Management experience
• Creative problem solving & strategic thinking
• Demonstrated presentation & group facilitation skills
• Collaborative spirit
• Proven experience in people management
• Build strong relationships
• Ability to perform effective conflict resolution
• Results driven
• Commitment to flawless execution and personal accountability
• Self-motivated, team-oriented
• Ability to work under pressure
• Ability to effectively manage time
• Adaptability
• Demonstrates initiative, urgency, and persistence in achieving goals

Responsibilities

• Understand Client specific objectives, requirements, and budgets
• Facilitate decision making processes
• Proactively communicate
• Share and leverage research and industry trends
• Confidently advise Clients (proven practices, program impact, project management, etc.)
• Connect with key executives and stakeholders with assigned clients
• Establish relationships based on respect and trust
• Successfully introduce and facilitate transition to on-going account management teams
• Develop and oversee project scope, deliverables, and timeline
• Define project tasks and resources requirements, assemble project team, schedule appropriate activities
• Coordinate with the client and internal team members to ensure timely delivery of projects, make necessary adjustments when appropriate
• Conduct regularly scheduled calls with the client to define program expectations and review project progress
• Proactively communicate and manage critical path, concurrent events, and interruptions with impact
• Plan for and mitigate risk, anticipate potential questions and roadblocks
• Provide applicable documentation outlining the project scope, budget, solution specifications, project status, etc.

Benefits

• Made the Fortune 100 Best Companies to Work For® list in 2021
• Seven global offices and employees working around the world
• Committed to creating an atmosphere where every person can share their talents and reach their potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level