Project Manager, Client Services

Sermo

1d

About The Position

Sermo provides an outlet for our clients to connect 1:1 with qualified physicians, allied healthcare professionals, and key opinion leaders on demand.
As a Project Manager in our Qualitative space, you will play an instrumental role in connecting our clients with thought leaders in the healthcare & life sciences sector. This role is client facing, and candidates are expected to be proficient in written and verbal professional communication with senior leadership and clients.

Requirements

• 1-3 years of experience in Qualitative market research or related field
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Strong organizational and communication skills with attention to detail
• Proficiency in project management tools and Microsoft Office Suite
• Bachelor's degree in Business, Marketing, Research, or related field
• Ablity to work cross functionally with other Sermo teams to achieve our clients research goals

Nice To Haves

• Experience in healthcare, pharma or medicine is strongly preferred
• Experience in a client or customer facing role is strongly preferred
• Experience in Market Research is strongly preferred

Responsibilities

• Own successful project outcomes by working directly with clients to achieve their qualitative research outcomes
• Oversee Project Leaders and Associates in line with established KPIs.
• Manage performance conversations and ongoing training of a team.
• Manage client project escalations and overall project communication.
• Ensure performance is aligned to internal and external project and people management SOP expectations
• Participate in and lead training and onboarding of new team members
• Support training and coaching of recruitment approaches with more junior managers and associates
• Liaise with Quality Assurance, Compliance and Operations to communicate, train and oversee Adverse Event Reporting activities depending on client requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees