Project Manager - Central Intake

Halton Healthcare • Oakville, ON

5d • CA$54 - CA$68 • Onsite

About The Position

Reporting directly to the Director, Community Integration & Primary Health Care, the Project Manager, Central Intake is responsible for supporting the planning, implementation, and continuous improvement of projects that advance the growth, standardization, and sustainability of Central Intake and Coordinated Access pathways. The role focuses on workflow redesign, technology enablement, data-informed decision-making, stakeholder engagement, and change management across regional and provincial initiatives. Working closely with Central Intake leadership, internal teams, physicians, hospital and community partners, Ontario Health, and vendors, the Project Manager supports the development and implementation of standardized referral pathways, technology-enabled solutions, and process improvements that enhance access, coordination, and transitions of care. This work spans Halton Healthcare, regional partners, and broader provincial coordinated access initiatives.

Requirements

• Bachelor's degree in Health Administration, Health Sciences, Business Administration, Health Informatics, Engineering, or a related field.
• Minimum 3–5 years of project management experience, preferably within healthcare, health system transformation, digital health, or service delivery improvement initiatives.
• Experience leading or supporting complex projects involving process redesign, technology implementation, stakeholder engagement, and change management.
• Demonstrated ability to manage multiple concurrent projects and priorities in a dynamic and fast-paced environment.
• Strong analytical, critical thinking, and problem-solving skills, with experience using data to support decision-making, performance measurement, and quality improvement initiatives.
• Experience developing project plans, reports, presentations, dashboards, briefing materials, and stakeholder communications.
• Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and process mapping or project management tools.
• Exceptional communication, facilitation, presentation, and relationship-building skills, with the ability to engage effectively with clinicians, physicians, hospital leaders, community partners, vendors, and regional stakeholders.
• Demonstrated ability to work independently and collaboratively within cross-functional teams while fostering strong partnerships and consensus among diverse stakeholder groups.

Nice To Haves

• Master's degree considered an asset.
• Project Management certification (PMP, CAPM, PRINCE2, or equivalent) and/or Change Management certification (Prosci, ADKAR, or similar) considered an asset.
• Knowledge of Central Intake, Coordinated Access, referral management, patient flow, healthcare navigation, or integrated care models considered a strong asset.
• Experience working with referral management platforms, digital health technologies, or healthcare information systems (e.g., Novari, Ocean or similar solutions) is preferred.

Responsibilities

• Lead and support projects that advance Central Intake and Coordinated Access priorities, ensuring alignment with organizational goals, provincial directives, and regional access standards.
• Support workflow redesign, process mapping, implementation planning, and continuous improvement initiatives to strengthen referral management and patient access.
• Coordinate project plans, deliverables, timelines, risks, milestones, and stakeholder communications to ensure successful project execution.
• Collaborate with internal and external stakeholders to assess needs, document workflows, and support the implementation of standardized future-state processes.
• Lead or support technology implementations, partner onboarding, workflow optimization, system enhancements, and issue resolution activities.
• Develop project documentation, presentations, status reports, training resources, dashboards, and briefing materials to support decision-making and project success.
• Support data collection, analysis, performance reporting, and quality improvement initiatives to drive data-informed decisions and monitor outcomes.
• Identify, monitor, and escalate project risks, issues, and barriers, developing mitigation strategies to support successful implementation.
• Apply change management principles to support stakeholder engagement, communication, training, adoption, and sustainability of new processes and technologies.
• Build and maintain strong relationships with Central Intake hubs, healthcare providers, community organizations, Ontario Health, and regional partners to advance integrated care and coordinated access initiatives.

Benefits

• Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion, which guide our individual behaviours and attitudes.
• Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture.
• Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
• The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.
• All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level