Project Manager – Business/Ops Planning & Integrated Delivery Lead

TD•New York, NY

7d•$150,000 - $180,000•Onsite

About The Position

This role will support the successful delivery of complex business and operations change initiatives by driving Business/Ops planning, coordinating cross-functional execution, and ensuring operational readiness activities are fully reflected in the overall integrated program plan. This role will partner closely with Operations leadership, Change Management, Business stakeholders, Delivery teams, Technology partners, and control functions to align milestones, dependencies, risks, decisions, and readiness activities across impacted groups. The role will also support TD delivery expectations by maintaining disciplined planning, governance, RAID management, decision tracking, artifact readiness, approval coordination, and executive-ready reporting.

Requirements

Demonstrated project management experience supporting medium to high complexity initiatives across business, operations, technology, and change workstreams.
Strong planning discipline, including experience maintaining integrated plans, milestone trackers, dependency logs, RAID logs, action registers, and readiness dashboards.
Ability to partner with senior stakeholders and cross-functional teams to clarify scope, drive alignment, resolve issues, and support timely decision-making.
Strong understanding of operational readiness, business process impacts, target operating models, transition-to-BAU planning, and change adoption activities.
Excellent written and verbal communication skills, including the ability to create concise executive-ready status updates, meeting materials, action summaries, and escalation notes.
Strong organizational skills with the ability to manage competing priorities, follow up on open items, and maintain delivery momentum across multiple stakeholder groups.
Experience working in a regulated banking or financial services environment preferred, including familiarity with TD-style governance expectations, delivery lifecycle checkpoints, artifact readiness, approvals, RAID management, risk/control documentation, compliance considerations, and executive-level status reporting.
Payments knowledge is helpful, including familiarity with payment operations, wires/high-value payments, payment processing workflows, operational handoffs, exception management, reconciliation, and related business readiness considerations.
Ability to operate within a matrixed TD delivery environment, balancing Business, Operations, Change, Delivery, Technology, Risk, and governance needs while maintaining clear ownership, action tracking, and leadership transparency.
Proficiency with Microsoft Office tools, project planning tools, collaboration platforms, and reporting materials used to manage delivery execution and stakeholder communications.
Bachelor's Degree in any field of study required
7+ years of prior experience in organizational change management activities
In-depth understanding and subject matter expertise in self clearing, with experience in Futures preferred
Prior experience with delivering technology for clearing (self or client) is considered an asset
Superior understanding of the end-to-end clearing workflow, with in-depth knowledge of the operational aspects
Superior organizational skills (must be able to identify and track project dependencies & blockers, ensure proper resolution of outstanding items, document meeting minutes and takeaways in a clear and concise manner)
Established rapport with various stakeholders throughout the bank
Advanced Excel data manipulation skills (ability to derive findings/conclusions from large datasets and trouble-shoot errors)
Ability to work on multiple concurrent tasks and manage time effectively
Flexibility to be able to adapt to unfamiliar, ambiguous or changing conditions
Demonstrated ability to make sound recommendations for business decisions
Excellent analytical, problem solving, organizational, and communication skills

Nice To Haves

Prior experience with delivering technology for clearing (self or client) is considered an asset
Payments knowledge is helpful, including familiarity with payment operations, wires/high-value payments, payment processing workflows, operational handoffs, exception management, reconciliation, and related business readiness considerations.

Responsibilities

Lead and maintain the Business and Operations planning view for assigned releases, ensuring operational activities, readiness milestones, decision points, and dependencies are clearly defined and tracked.
Partner with the Delivery Lead and program team to incorporate Business/Ops milestones into the overall integrated plan, including critical path items, cross-workstream dependencies, testing readiness, rollout activities, hypercare, and transition-to-BAU requirements.
Act as a key coordination point across Operations leadership, Business SMEs, Change Management, Delivery, Technology, Risk/Control partners, and other impacted groups to ensure alignment on scope, timelines, ownership, and readiness expectations.
Support definition and tracking of operating model impacts, business process changes, procedures, controls, training needs, communications, support models, and go-live readiness criteria.
Prepare clear status updates, risks, issues, decisions, and escalations for working groups, governance forums, and leadership reviews, ensuring Business/Ops impacts are visible and actionable.
Support TD delivery lifecycle expectations by tracking required artifacts, governance checkpoints, approval readiness, decision logs, RAID updates, and escalation materials needed for working groups, steering forums, and leadership reviews.
Identify, document, and actively manage dependencies, risks, assumptions, issues, and decisions across Business/Ops and Delivery workstreams; escalate blockers and support mitigation planning.
Partner with Change Management to ensure stakeholder impacts, adoption activities, communications, training, readiness assessments, and sustainment actions are integrated into the project delivery plan.
Drive follow-through on action items, decision logs, milestone completion, and readiness checkpoints; ensure owners and due dates are clearly assigned and tracked to closure.
Provides leadership to technology and business partners to turn requirements into delivery with analyses and recommendations for solutions that meet business objectives with in a timely and cost-effective manner.
Provides timely updates on project status, analyses and findings to senior management and various stakeholders.
Conducts ongoing oversight and review to ensure effective implementation of Change Delivery initiatives through requirement building and stream planning.
Provides support to management by leading stakeholder management activities and communication through stream deliverables.
Understands and manages cross-stream interdependencies.
Assists the PDL with tracking project tasks, dependencies, and requirement gaps (ensuring traction and resolution on all items).
Identifies and escalates issues to the appropriate individual(s)/group(s) to ensure prompt attention/resolution.
Ensures all infrastructure build activities are supported by adequate documentation.
Provides coaching and direction to junior members of the team.