Project Manager / Business Analyst (PM/BA)
About The Position
For more than 20 years, AutoPayPlus (APP) has helped over 300,000 members improve their financial well-being through accelerated loan payoff programs, automated payment technology, and exceptional customer service. As a mission-driven FinTech organization headquartered in downtown Orlando, we are committed to innovation, member success, and a strong culture guided by our core values: Above & Beyond, Teamwork, Innovation, Work Ethic, Do the Right Thing, and We Care. AutoPayPlus is seeking a strategic, detail-oriented Project Manager / Business Analyst (PM/BA) to support the CEO in driving operational excellence, technology initiatives, and cross-departmental alignment. This role is primarily Business Analyst–focused, ensuring that the organization’s business requirements are translated into clear, actionable development plans and operational improvements. The PM/BA will work closely with internal departments and our technology teams to streamline workflows, support data-driven decision-making, and ensure projects advance quickly and accurately in a fast-paced fintech environment.
Requirements
- Bachelor’s degree in Business, Finance, Information Systems, Project Management, or a related field preferred.
- 3+ years experience in Business Analysis, Project Coordination, or PM/BA hybrid roles, ideally in fintech, financial services, payments, or SaaS.
- Strong experience gathering business requirements and converting them into actionable technical documentation.
- Familiarity with Agile, user story writing, and iterative delivery cycles.
- Exceptional communication and documentation skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to simplify complex concepts for business stakeholders and technical teams.
- Highly organized, deadline-driven, and capable of managing multiple ongoing efforts.
- Comfortably working directly with executive leadership.
- Business Acumen
- Systems Thinking
- Analytical Rigor
- Executive Communication
- Stakeholder Management
- Prioritization & Focus
- Process Optimization
- Adaptability in a fast-paced environment
Nice To Haves
- Experience coordinating with distributed/offshore technical teams is a plus.
- Experience with tools such as Azure DevOps, Jira, Confluence, Visio/Lucidchart, and analytics platforms.
Responsibilities
- Partner directly with the CEO and department leaders to understand business needs, gaps, pain points, and strategic priorities.
- Gather, document, and refine business requirements, workflows, and processes across all operational areas (Finance, Compliance, Dealer Services, Card Services, CX, Marketing, IT).
- Translate business requirements into clearly written user stories, acceptance criteria, process maps, and functional documentation.
- Conduct root-cause analyses and propose optimized, tech-enabled solutions.
- Partners with QA and tech teams to validate solutions, coordinate testing, and confirm alignment with business needs.
- Support data analysis efforts to help the CEO with forecasting, decision-making, and strategic evaluations.
- Act as a liaison between business units and IT, ensuring clarity, alignment, and timely communication.
- Manage cross-functional projects that align with company priorities and CEO directives.
- Coordinate tasks, timelines, dependencies, and deliverables using Agile-lite best practices.
- Maintain project documentation, status reports, and executive-level updates.
- Facilitate standups, project syncs, and requirement review meetings.
- Track team accountability, progress, blockers, and changes to ensure projects stay on schedule.
- Oversee rollout, adoption, and ongoing improvement of new workflows and systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
