Project Manager / Business Analyst

📌 Primary Responsibilities: ✔️ Stakeholder Collaboration & Facilitation: Serve as an IT contact for assigned bureaus, gathering business needs and identifying process improvement opportunities. Facilitate communication between IT and agency teams, ensuring alignment with business objectives. Act as a facilitator for agency workshops and requirement-gathering sessions. ✔️ Program & Project Management: Assist in managing IT demand across bureaus, serving as program manager for assigned bureaus to assess, prioritize and manage IT initiatives. Fulfill the full-suite of project management responsibilities for assigned bureaus. In some cases, specific projects will have a dedicated project manager which you will oversee, however, typically this role performs both functions Projects include coordinating work across all internal functional teams (applications, database, network, security, firewall etc.) as well as coordination with vendor partners Ensure technology solutions align with operational and all IT security and compliance requirements. ✔️ Business Analysis & Process Improvement: Work as a BA/process specialist, documenting workflows and identifying optimization opportunities. Conduct business process analysis, requirements elicitation, and feasibility studies to improve IT operations. Identify gaps and propose system improvements or automation opportunities. ✔️ Training, Adoption & Reporting: Provide training and ongoing support for IT tools, ensuring adoption and effective usage. Assist in data analysis and reporting, leveraging business intelligence tools to improve decision-making processes. Support demand shaping and prioritization, helping stakeholders define IT needs and align them with organizational goals