Project manager assistant

ALS • Rochester, NY

20d • Onsite

About The Position

As part of a select team within the customer service group, this person will directly and indirectly work with clients and the lab to meet the goals as outlined in the ALS client’s services manual. The primary purpose of this position is to assist the project managers in reporting analytical data final reports, fielding customer phone calls/emails, preparing sample kit requests and reviewing chain of custodies for accuracy.

Requirements

• Strong Customer/Client interaction skills and experienced in client contact; able to create innovative solutions to customer challenges.
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
• Able to collaborate with other employees across departments to coordinate work.
• Experienced and skilled at treating others with cooperation and respect and be able to understand and value both internal and external customers.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%.
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
• Multi-tasked, organized, detail oriented, and possess excellent problem-solving capabilities; will have good time management capabilities.
• BS required or 2 years’ experience in related field.

Nice To Haves

• Data entry skills are preferred, but not required.

Responsibilities

• Point of contact to coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress-from the beginning of sample collection to the final report submission.
• Available to client on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements.
• Project setup entry in LIMS that are defined by client and Project Manager.
• Manage subcontract work and make sure it is reported by the due date.
• Maintain a general working knowledge of analytical methods, method updates, and method usage in order to monitor compliance with industry and local/state/federal regulations.

Benefits

• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees