Project Lead

bp•Westlake, OH

7d•Hybrid

About The Position

The Project Lead will drive successful project delivery within BP International Limited, using agile methodologies to enhance customer experience, optimize channel performance, and manage key interested-party relationships. The role spans fleet sales lead management and customer acquisition; pricing and rebate programs; customer agreements and CRM data; and customer-facing digital platforms. The position owns and optimizes fleet sales lead processes, manages customer pricing and rebate programs, monitors results and ROI, and recommends program changes based on business performance. It also maintains accurate customer agreement and pricing documentation, improves visibility into customer commitments and CRM data quality, and leads business-side project management for customer portal and other digital initiatives in partnership with technology teams and external partners.

Requirements

Bachelor's degree in Business, Finance, Marketing, Analytics, or a related field.
Experience in fleet or fuel sales, pricing, sales operations, program management, or business analytics.
Strong analytical skills, including experience interpreting sales performance, margin, pricing, and customer behavior data.
Experience with CRM platforms; Salesforce is preferred.
Advanced proficiency in Excel, reporting tools, and dashboard development.
Strong project management, communication, and cross-functional leadership skills.
Proven ability to influence interested parties and drive process improvements across multiple business functions.

Responsibilities

Own and optimize fleet sales lead management processes, including Rig Dig and other lead generation sources.
Partner with Sales and Marketing to recommend strategies that grow customer acquisition and market penetration.
Manage fuel, DEF, truck service, and related customer rebate programs.
Oversee truck service point-of-sale discount programs and keep them aligned with financial and customer growth goals.
Audit and monitor customer pricing programs after implementation to confirm expected volume growth is achieved.
Evaluate program effectiveness and recommend consolidation, enhancement, or elimination based on business performance and strategic objectives.
Develop reporting and performance metrics to measure program ROI and customer engagement.
Support optimization and audits of pricing systems and tools, and help define long-term process improvements.
Ensure customer agreements, amendments, pricing arrangements, and program documentation are accurately maintained and tracked.
Build processes that improve visibility into customer commitments and provide actionable information to the sales organization.
Partner with business and technology teams to improve CRM data quality and reporting capabilities.
Lead business-side project management for customer-facing digital platforms, including customer portal initiatives.
Define business requirements, prioritize enhancements, align stakeholders, and support implementation.
Collaborate with IT and external partners to improve customer experience, self-service capabilities, and operational efficiency.