Project Lead, Learning & Development

Just Right Reader•Remote,

About The Position

The Just Right Reader Project Lead for Learning & Development leads operations for the Learning team, which develops and delivers Professional Development (PD) and owns the customer relationships and renewal outcomes built around it. This role ensures every scheduled PD session and every customer relationship tied to it, runs smoothly, on time, and with the right people in place, every time. You are the connective tissue between product (what's been sold), the facilitator bench (who delivers it), and customers (who renew because of it) and you personally step in to deliver PD sessions when the team needs it. This is a full-time position with seasonality peaks but the work sustaining this role never stops. The facilitator pipeline must be maintained, customer relationships and renewal timelines keep moving on their own schedules, and records need to stay current. The team depends on this role being staffed consistently, in every season, to avoid gaps in delivery and customer experience.

Requirements

5+ years in project/program management, customer success, or operations, including experience managing a vendor/contractor bench, or a cross-functional workflow; education or PD experience is a strong plus.
Comfortable and confident delivering professional development or training sessions directly to groups, in addition to managing the operation behind them.
Demonstrated ownership of a scheduling, delivery, or customer-facing operation at scale
Comfortable across project management, CRM, and spreadsheet-based tools; learns new systems quickly and improves processes within them.
Polished written and verbal communication for customer-facing and facilitator-facing correspondence and planning meetings.
A relationship-first mindset paired with sound business judgment, and proven ability to work independently and resolve gaps proactively.

Nice To Haves

education or PD experience is a strong plus

Responsibilities

Own daily oversight of the PD scheduling pipeline in the team's project management platform, ensuring newly scheduled or updated PD is caught, staffed, and tracked without delay.
Set and refine the process for assigning facilitators based on expertise, region, availability, and customer needs, balancing workload across the team.
Oversee facilitator prep meetings and final review of slide decks ahead of each session, ensuring delivery quality and consistency.
Own all customer-facing scheduling communication and lead or co-lead customer planning meetings.
Keep leadership proactively informed of the PD pipeline, surfacing risks, bottlenecks, and resourcing needs before they become problems.
Build and manage a pipeline of qualified facilitators: interview, screen, and onboard end-to-end (screening, pay rate, training, roster entry), improving the process as the team grows.
Maintain accurate facilitator records and use them to plan proactively for upcoming capacity needs, not just react to open assignments.
Personally deliver professional development sessions in support of the Learning team.
Maintain working fluency in the team's PD content and delivery standards so you can step into a session with the same quality and consistency expected of facilitators.
Drive the link between PD participation and renewal outcomes by keeping delivery and progress accurately tracked for renewal conversations.
Lead collection of customer success stories and testimonials, and own renewal health-check reporting for this role's operational indicators, partnering with Customer Success on at-risk accounts.
Help expand the customer journey beyond core PD through family/community engagement touch points (e.g., Parent Engagement Nights) as a customer experience differentiator.