Project Facilitator - Brooklyn

NYU Langone Health • New York, NY

1d • $42,783 - $57,876 • Onsite

About The Position

Family Health Centers at NYU Langone is seeking a full-time Digital Navigator. The Digital Navigator works under the supervision of the Digital Education Supervisor and Project Coordinator for the Center for Community-Oriented Virtual Primary Care and Technology (CARE Tech). This role is crucial in bridging the digital divide for patients, enabling them to access vital medical and community information through technology.

Requirements

• High school diploma, GED, or equivalent.
• One year of work and/or volunteer experience in a health- or community service-related field.
• Experience in community settings.
• Excellent computer knowledge and skills (Microsoft Office).
• Experience in simple data analysis.
• Effective oral, written, and interpersonal communication skills.
• Empathetic, reliable, resourceful, and a strong desire to help people.
• Proficiency in English.
• Fluency in Spanish and/or Mandarin.

Nice To Haves

• Familiarity with community-based organizations, community leaders, and community resources.
• Flexibility to work evenings and weekends.
• Available to travel throughout South Brooklyn.
• Ability to manage time; work well under pressure.
• Strong organizational skills.
• Strong communication skills to work with people of diverse backgrounds.

Responsibilities

• Provide patient training on computer/mobile usage for access to medical and community information, including assisting patients with accessing and utilizing MyChart.
• Provide patient training on Remote Patient Monitoring (RPM) device set up and use.
• Develop patient-facing materials (i.e. infographics, brochures, etc.) on digital health related skills and distribute to patients as needed.
• Distribute information to patients on affordable internet connectivity programs; assist patients and their families with enrollment via digital platforms.
• Advocate for patients by identifying and addressing barriers to care, including language, health literacy, digital literacy, technology access, transportation, insurance coverage, childcare, and other social determinants that affect access to care.
• Assist patients with accessing a full range of medical, behavioral health, community, and dental services.
• Attend staff and vendor-led technology trainings as scheduled.
• Attend weekly scheduled status meetings with the site coordinator(s), CARE Tech Project Coordinator, and Digital Education Coordinator.
• Assist FHC staff in developing evidence-based interventions to increase MyChart activation at pilot site clinics.
• Assist FHC staff in evaluation of project objectives.
• Performs other duties as needed.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED