Project Engineer

MSP Hire•Cleveland, OH

1d•Onsite

About The Position

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs. The Role We’re looking for a Project Engineer who will be responsible for the successful planning, execution, and completion of all client-facing and internal IT projects. This role owns the full lifecycle of projects—from initial scoping and planning through execution, communication, and final delivery. This is not a sit-back-and-coordinate role. This individual will either execute projects independently or coordinate and lead internal technical resources to ensure projects are completed on time, within scope, and aligned with client expectations. We’re looking for someone with a proven track record of delivering projects successfully—on time, done right, and without unnecessary chaos. Someone who has both technical capability and strong project leadership within a fast-paced Managed Services Provider (MSP) environment. Most importantly, someone who values the client experience just as much as the technical outcome.

Requirements

Experience working in an MSP environment
Strong technical background: Microsoft 365 / Azure
Networking (firewalls, switches, VPNs)
Server infrastructure (cloud & on-prem)
Proven ability to manage and complete IT projects
Highly organized and able to manage multiple priorities
Strong communication and leadership skills
Ability to work independently and take ownership

Responsibilities

Take full ownership of all assigned projects from start to completion
Define project scope, timelines, milestones, and deliverables
Ensure all projects are delivered on time and meet company quality standards
Manage multiple projects simultaneously with shifting priorities
Independently complete technical project work when appropriate
Lead and coordinate internal technical staff (Help Desk, Network Admins, Engineers) for larger projects
Ensure proper implementation of solutions aligned with MSP standards (Azure, networking, security, etc.)
Validate all work is completed correctly prior to client delivery
Assign tasks and responsibilities to internal team members
Hold team members accountable to deadlines and deliverables
Provide clear direction and remove blockers during project execution
Collaborate closely with leadership, service desk, and engineering teams
Act as the primary point of contact for clients during projects
Communicate timelines, expectations, progress, and changes clearly
Manage client expectations and address concerns proactively
Ensure a high level of client satisfaction throughout the project lifecycle
Create and maintain detailed project plans
Document configurations, processes, and project outcomes
Ensure all project documentation is complete and stored appropriately
Assist in developing standardized project templates and procedures
Identify inefficiencies and recommend improvements to project delivery processes
Help build scalable project workflows as the company grows
Contribute to SOP and TSOP development related to project execution