Project Engineer CPS

Protolabs•Raleigh, NC

21h•Onsite

About The Position

The CPS Project Engineer is responsible for providing project management in all phases of the project’s lifecycle, from presales to fulfillment. They work within the Customer Production Success Team, serving as a liaison between Sales, Quality, Engineering, and many other functional teams to organize, plan, and execute high value and high complexity customer projects within the operations structure. This role is accountable for identifying and resolving gaps in our existing quoting and manufacturing systems for these key projects to ensure success. The CPS Project Engineer will collaborate directly with our customers to solve their most ambitious challenges and scale additive manufacturing to production. The role is invested in the growth of Protolabs’s 3DP production business both in terms of revenue and operational maturity.

Requirements

Bachelor’s degree in engineering, business administration, project management, or related field –OR- any bachelor’s degree plus at least 5 years’ experience in 3DP printing or technically similar professions
2+ years’ experience managing cross-functional projects with focus on positive customer outcomes
A proactive and customer-focused mindset, with a solution-oriented approach to improving customer satisfaction and business outcomes
Strong technical knowledge of 3D printing operations and end-use production solutions
Excellent project management skills with experience in coordinating complex projects
Superior communication and collaboration skills, capable of interfacing effectively across multiple departments to drive impactful positive outcomes
High attention to detail
Negotiation and conflict resolution skills
Ability to develop professional relationships with internal and external customers
Must demonstrate a thorough knowledge of 3DP technologies, materials, and DfAM
Confident handling of 3D CAD data
Experience using professional additive manufacturing CAD software such as Materialise Magics, Netfabb, etc.
Ability to read and understand technical specifications and statements of work
Must demonstrate an ability to read engineering drawings, including GD&T
Competency in preparing technical documentation
Must be comfortable navigating manufacturing execution systems and quality management systems
Ability to collect, interpret, and present data

Nice To Haves

Experience working in an ISO13485 or AS9100 compliant production facility
Experience working in aerospace or medical manufacturing environment
Familiarity with manufacturing processes outside of additive manufacturing such as casting, machining and/or injection molding
Familiarity with quality control methods and metrology tools
Basic coding experience such as Python, VBA, etc.

Responsibilities

Provide consultative design for additive manufacturing services to customers with an emphasis on long-term scalability
Seek project outcomes which satisfy customers' needs in a cost-effective way for both the customer and Protolabs
Support the development of long-term programs with our customers that produce sustainable growth and revenue
Assist Sales, Marketing, and Product Management in communicating Protolabs's production capabilities to our customers
Synthesize patterns in customer needs to determine potential paths towards standardized offer expansions
Analyze and communicate manufacturing design feasibility and scalability directly to customers via email, phone call, video call, etc.
Assess customer and industry specifications, drawings, procedures, purchasing documents, etc.
Utilize project management tools to define resources required, solutioning process steps, and documentation of project plans within specified project timelines
Prepare custom documentation for customers and internal teams outlining our scope of work to be performed
Perform holistic manufacturing costing to determine appropriate pricing for individual projects or programs
Advocate for customer project requirements, evaluate corresponding manufacturing capabilities, and seek productive compromises
Determine and set up manufacturing execution plans for high complexity projects
Develop custom tools and workflows to support projects as needed
Maintain real-time project status for active projects, understanding any risks, issues, dependencies or barriers to delivery as committed
Manage and evaluate test builds, dial-ins, or other internal exploratory projects necessary to achieve customer requirements
Work with Protolabs's vendors to communicate downstream requirements, risks, and delivery schedules
Support the organization and the customer in resolving post-sales disputes on production projects
Fulfill other tasks in order execution not covered by other standard job roles as appropriate
Partner with Applications Engineering, Technical Operations, and Customer Service to determine the optimal customer experience with Protolabs as an organization for individual projects
Work with all internal manufacturing departments to determine capacity and requirement commitments that achieve customer outcomes while not disrupting overall business
Communicate with Quality to navigate requirements based on Quality Policies, Work Instructions, and Industry Standards, and Protolabs's potential corresponding commitments to customers within these frameworks
Support Engineering in scope development of projects which require additional research and development
Work with Logistics and Scheduling to manage customer delivery schedules for long-term projects
Maintain records of potential and ongoing opportunities for management review
Collaborate with fellow team members to share perspectives and experiences from past work and projects