Project Coordinator

Renewal by Andersen of Washington • Renton, WA

2d • Onsite

About The Position

Ready to Shine? Open a New Window of Opportunity!

Are you a master of organization with a passion for people? Renewal by Andersen—the nation’s largest start-to-finish window replacement company—is looking for a dynamic Project Coordinator (Customer Experience Specialist) to join our growing operations team!
We believe in the power of TEAM (Together Everyone Achieves More). In this fully in-office role based out of Renton, WA, you will be the ultimate guide for our homeowners, ensuring their window and door transformation is smooth, efficient, and absolutely world-class from start to finish.

What You’ll Be Doing
Be the MVP of Customer Fulfillment: Serve as the welcoming voice and first point of accountability, updating customers on every exciting next step of their project.
Drive the Process: Take ownership of assigned projects, completing all back-office magic to move them seamlessly through to the scheduled installation.
Solve Puzzles: Monitor back orders, troubleshoot hurdles before they escalate, and collaborate across departments to keep things moving.
Communicate Like a Pro: Keep our internal TEAM in the loop prior to installation, managing updates effortlessly via rForce and Status Buckets.
Keep the Receipts: Maintain hyper-detailed notes and accurate database info so no detail ever slips through the cracks.
Stay Sharp: Continuously update your knowledge on RBA products, Andersen specs, and process adjustments.
Embrace the Unexpected: Bring a positive, multi-tasking mindset to tackle any out-of-the-ordinary tasks in our fast-paced environment.

Requirements

• Experience: 2+ years of project coordinator or high-volume customer service experience (a background in the construction industry is a huge plus!).
• Project Management Chops: Strong knowledge of PM best practices, methodologies, and tools to manage multiple deadlines with ease.
• Strategic Vision: You don't just check boxes; you identify opportunities to improve processes and expand project scope.
• Clear Communicator: Excellent written and verbal skills, with the ability to clearly explain processes to both internal stakeholders and clients.
• Peacemaker: A knack for working through escalated situations with customers to find the ultimate win/win solutions.
• Eagle-Eye Focus: Unmatched attention to detail.

Nice To Haves

• An understanding of LEAN methodology and implementation will put you at the top of the stack!

Responsibilities

• Serve as the welcoming voice and first point of accountability, updating customers on every exciting next step of their project.
• Take ownership of assigned projects, completing all back-office magic to move them seamlessly through to the scheduled installation.
• Monitor back orders, troubleshoot hurdles before they escalate, and collaborate across departments to keep things moving.
• Keep our internal TEAM in the loop prior to installation, managing updates effortlessly via rForce and Status Buckets.
• Maintain hyper-detailed notes and accurate database info so no detail ever slips through the cracks.
• Continuously update your knowledge on RBA products, Andersen specs, and process adjustments.
• Bring a positive, multi-tasking mindset to tackle any out-of-the-ordinary tasks in our fast-paced environment.

Benefits

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Financial Security: 401K, Flexible Spending Accounts (FSA), Life and AD&D Insurance, and Disability Insurance.
• Peace of Mind: Identity Theft Protection and a dedicated Employee Assistance Program (EAP).
• Work-Life Balance: Generous PTO / Sick Time, plus 8 Paid Holidays and 1 Flex Holiday to recharge.
• Exclusive Perks: Massive discounts on our premium windows and doors to upgrade your own space, plus employee discounts on travel, apparel, electronics, restaurants, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed