Project Coordinator

Ascera • Clearwater, FL

6d • Remote

About The Position

SP6, a fast-growing cybersecurity Professional and Managed Services organization, is seeking an experienced Project Coordinator to support the successful delivery of client engagements. In this role, you will help manage customer-facing projects, coordinate cross-functional teams, and ensure strong client relationships throughout the project lifecycle.
How You’ll Drive Success:
Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project:
Kick-off
Delivery and reporting
Closeout
Hand-off to accounting
As a Project Coordinator at SP6, you will be responsible for working with SP6 engineers, external customers and other internal team members, including sales, to help drive successful customer engagements. This is a diverse role that will include:
New Client On-Boarding
Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers
Schedule new customer kick-off meetings
In kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)
Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables
Project Oversight
Monitor project progress through review of Daily Status Reports produced by consultants
Ensure that project deliverables are met
Escalate issues as needed, whether with internal SP6 team members or external customers
When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met
Project Closeout and Reporting
Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)
Email and collect Customer Satisfaction (C-Sat documents)
Cross Department Communication
Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams
Process Improvement
Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience
Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.

Requirements

• 2+ years of experience in Project Coordination or Project Management
• 2+ years in a product/services IT Company.
• Experience working with leadership at Enterprise companies.
• High attention to detail and organization skills
• Highly customer oriented with a track record of building successful relationships
• Self-starter with strong presentation skills and good verbal communication skills
• Thrives in a multi-tasking environment and can adjust to dynamic situations
• Effective communication skills to both internal and external teams
• Great elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendations
• Excellent business acumen

Nice To Haves

• SIEM knowledge is preferred. (Splunk is even better!)

Responsibilities

• Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers
• Schedule new customer kick-off meetings
• Ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)
• Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables
• Monitor project progress through review of Daily Status Reports produced by consultants
• Ensure that project deliverables are met
• Escalate issues as needed, whether with internal SP6 team members or external customers
• When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met
• Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)
• Email and collect Customer Satisfaction (C-Sat documents)
• Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams
• Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience
• Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.

Benefits

• Recognized as one of North America’s top professional service partners
• Company-paid Splunk training and certification, both initial and ongoing
• Exposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with Splunk
• Excellent technical leadership and collaboration with team members that, like you, are passionate about Splunk
• Competitive salary
• 100% employer-paid health insurance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed