Remote - Project Coordinator
About The Position
The Project Coordinator will support case management company-wide by performing skip traces, assisting with escalated claimant communication situations, helping with IVRs and social media, and organizing the company’s document retention initiative. This role directly supports the management of cases with Project Management staff and assists with implementing detailed project plans to monitor and track progress. The coordinator will create and maintain comprehensive project documentation, monitor and communicate project status, and assist with coordinating internal resources and third parties/vendors for project execution. Additionally, the role involves assisting with case invoices, reviewing settlement agreement documentation, processing and analyzing data, ensuring timely and accurate claim processing, determining claim eligibility, following adjudication policies, and responding to notice packet requests. The position also includes skip tracing undeliverable notices and checks, resolving claims adjudication problems, and assisting with the distribution of settlement benefits. A key aspect of the role is maintaining a high level of customer service, strengthening industry knowledge, communicating effectively with colleagues, exhibiting an organized approach with attention to detail, meeting with managers, adhering to business processes, and taking on new tasks as needed.
Requirements
- 1-2 years of project support or associate experience in business, accounting, finance, paralegal or other related field
- Minimum of 1-2 years of related experience and a demonstrated track record of accomplishments
- Demonstrate a high degree of productivity while handling multiple tasks simultaneously
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Excellent written, verbal, communication, and research skills a must
- Ability to be flexible to adapt and act quickly when urgent matters require it
- Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
- Project a positive, professional image toward clients, vendors and staff in all interactions and situations
- Aggressive problem diagnosis and creative problem-solving skills
- Maintain the highest level of confidentiality
- Excellent attention to detail
- Practices time management skills
- Must be an independent worker
- Problem analysis and problem resolution at both a strategic and functional level
- Excellent computer skills including all MS Office applications. (Word, excel, outlook, PowerPoint) required
- Must be authorized to work in the United States without sponsorship
Nice To Haves
- Financial, insurance, and legal industry experience preferred
Responsibilities
- Support case management company-wide by performing skip traces, assisting with escalated claimant communication situations, helping with IVRs and social media and organizing the company’s document retention initiative
- Directly support the management of cases with Project Management staff
- Assist with implementing the detailed project plan to monitor and track progress
- Create and maintain comprehensive project documentation, including but not limited to a timely update of statuses, deadlines, tasks ownership, etc.
- Monitor and communicate the status of projects with respect to milestones, schedule commitments
- Assist with the coordination of internal resources and third parties/vendors for the flawless execution of projects
- Assist with the creation and execution of case invoices
- Review the documentation pertaining to settlement agreements, ensuring a full and deep understanding of the case
- Assist with the processing, deduplication, normalization, optimization, and analysis of large amounts of data, include the preparation of requisite reports
- Ensure all claims and incoming correspondence are processed timely and accurately according to settlement agreements
- Review claims and supporting documentation to determine eligibility of claim
- Follow adjudication policies and procedures to ensure proper payment of claims and or placement in appropriate program
- Research and respond to notice packet request timely and accurately
- Skip Tracing undeliverable notices and checks
- Resolve problems resulting from claims adjudication
- Assist project management staff with the distribution of settlement benefits to eligible claimants, including post distribution services, as needed
- Protect the secrecy of confidential information
- Maintain high level of customer service to clients and claimants while positively representing the organization
- Continually work toward strengthening industry knowledge and all relevant applications
- Communicate regularly and effectively with all colleagues
- Exhibit a very organized approached and superior attention to details
- Meet regularly with managers to provide feedback and facilitate communication
- Adhere to all business processes while performing tasks
- Able to take on new tasks and responsibilities as needed
- Perform other work-related duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
