Project Coordinator

WVU Medicine•Hagerstown, MD

41d

About The Position

A primary focus of this position is to help coordinate the efforts of Ambulatory Operations in order to support the development and implementation of multiple strategic initiatives by assisting with the creation of comprehensive program plans for key organizational initiatives. The position contributes to meeting the objective goals of the organization, which include improving overall service levels, the patient experience, quality and safety performance through tracking, analyzing, and reporting program and project initiatives and their progress.

Requirements

Bachelor’s Degree in Healthcare Administration or related field; OR Associates Degree in Healthcare Administration or related field AND two years related experience; OR High School diploma AND four years related experience.
Ability to work and communicate effectively within department
Ability to work well in a high stress environment.
Must be flexible with an ability to work in a fast paced and rapidly changing environment.
Able to work independently or cooperatively as a team member with independent decision-making ability.
Must possess problem solving, analytical, and critical thinking skills.
Proficiency with Microsoft Outlook and other Suite programs.
Ability to Multi-task and prioritize.
Attention to detail- proof reading.
Organization and task management.

Responsibilities

Maintains agendas, meeting minutes, trackers, and follow up items in an organized and effective manner in order to achieve successful movement of projects. Serves as primary coordinator between multiple stakeholders including Ambulatory Operations, clinical department leadership, IT, marketing, and others
Assists Department Leadership in standardization and process improvement endeavors to improve the overall patient experience.
Ensures project leaders are kept informed of barriers, progress, and outstanding items.
Explores items and inquiries presented by Department Leadership, Clinical Providers and Staff and/or other stakeholders and attempts to achieve resolution independently wherever possible.
Pulls, reviews, and analyzes data to evaluate/validate successfulness of implemented initiatives. Applies critical thinking skills to offer solutions on next steps where applicable.
Reviews existing metrics and dashboards to assist in identifying deficiencies and areas of improvement. Is willing to offer potential solutions where applicable.
Communicates professionally across multiple mediums with internal peers, leadership, as well as external vendors as needed.
Coordinates patient communications including paper letters, MyChart messaging, phone calls/text messages.
Works collaboratively with ambulatory operations team and other departments to continue optimizing the patient experience.
Supports maintenance and improvement of patient facing clinical provider directory.
Responds to requests in a timely manner, even if just to set expectations on when a resolution can be offered.
Assists with clinic walk throughs and identification of needs in conjunction with construction projects
Willing to deviate from normal schedule to provide support to Clinic Go lives as needed
Maintains good relationships with inter department coalition such as PDC, IT, Marketing, and the like to the success of projects
Cross trains on peer duties to act as a backup as needed.
Developments PowerPoints, Excel files, Word documents to support various meetings and initiatives.