Project Coordinator

Floor Interior Services, Corp•Albany, GA

55d•$16 - $19

About The Position

Well established and soon to be expanding flooring company seeking a dynamic Project Coordinator to join our team. A Project Coordinator, acts as a liaison, providing service information and resolving any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong sense of urgency in regards to Customer Service
Must have excellent communication skills, both written and verbal.
Computer Literate (Outlook, Excel, Word, etc.)
Must be willing to obtain a forklift certification or possess a forklift certification
Must be willing and able to lift up to 50 lbs.

Responsibilities

Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily.
Phone, Email and Text interaction with our retail partner, installers, and customers.
Schedule installations and confirm appointments with customers daily.
Monitor and track installations and service calls.
Report any store issues / concerns.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.