Project Coordinator

Paradigm Information Services, Inc.•Portland, OR

2d•Remote

About The Position

Paradigm is currently in search of a Project Coordinator to help support our client, a global provider of legal services. In this role, you will support Project Managers with project execution in the Client Services department and ensure consistently superior client service standards in all client interactions (verbal and written communications, problem resolutions, consulting, budget management and project execution). Type: 1 year contract Location: Remote, USA Benefits: Medical, dental, vision, life, 401K, PTO, and sick days Towards this goal, the Project Coordinators will work with the Project Managers in multiple departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.

Requirements

1+ year work experience with direct client/customer contact in a professional environment
Excellent verbal and written communication skills with a professional, calm demeanor
Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
Experience with MS Office Suite, specifically Word, Excel, and Outlook

Nice To Haves

Bachelor’s Degree or other relevant industry experience is preferred

Responsibilities

Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
Internal Collaboration - Responsible for working with internal operational groups throughout the projects’ life-cycles and coordinating deliverables to meet project objectives.
Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.