Project Coordinator

Pella Corporation • Rockford, IL

9d • $22 - $25 • Hybrid

About The Position

The Project Coordinator supports the Retail Sales segment and is responsible for coordinating customer orders from contract through delivery, installation, and resolution. This role works closely with sales teams, fulfillment partners, manufacturing, and third‑party providers to ensure accurate execution, timely delivery, and excellent customer satisfaction.

Requirements

• High School Diploma or GED required; Associate or Technical Degree preferred
• 0–2 years of customer service or general business experience preferred
• Strong customer service, organizational, and problem‑solving skills
• Ability to work in a fast‑paced, team‑oriented environment
• Proficiency in Microsoft Office; ability to learn internal systems

Nice To Haves

• Associate or Technical Degree preferred
• 0–2 years of customer service or general business experience preferred

Responsibilities

• Coordinate order entry, purchasing, scheduling, releasing, delivery, and installation
• Serve as a primary point of contact for internal and external customers
• Track key dates and manage order details from start to finish
• Schedule value‑add services, pre‑finish work, deliveries, and installations
• Manage shortages, damaged product recovery, service appointments, and parts ordering
• Collect customer payments and process factory credits as needed
• Support inventory activities and continuous improvement initiatives
• Coordinate installation permits and Lead Safe Install documentation
• Schedule installation and recovery appointments
• Approve and process payments for subcontracted installers

Benefits

• healthcare
• dental
• vision
• paid vacation
• a generous 401(k) plan
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees