Project Coordinator - Service Dept

SKYLINE WINDOWS LLC • New York, NY

14d • $29 - $31 • Onsite

About The Position

Skyline Windows is a fourth-generation family owned and operated business. We are best known for designing, manufacturing, and installing custom windows, window wall systems, and terrace doors. All our products are made to order based on our clients’ project specifications. From landmarks to new construction, high end residential to high volume commercial, we do it all! The Service Department Project Coordinator will be the primary liaison between our vendors, customers and field technicians. This position will ensure the lifecycle of each repair is handled with outstanding service from accurate scheduling to timely ordering of parts & material.

Requirements

• Proficiency in CRM systems and MS Excel.
• A self-starter who thrives in a fast-paced environment and can "de-escalate" with a smile.
• Exceptional verbal and written skills are a must.
• Ability to handle multiple tasks, prioritize and stay organized to ensure timely and accurate work.
• Industrial/technical knowledge to read a tape measure and apply mathematical skills to learn how to price and estimate repairs.
• 2+ years of office experience preferably in Service or Repair industry
• Uncompromised integrity
• Results-oriented mindset
• Problem Solving
• Communication Proficiency
• Ability to work in a cross-trained and multi-functional position
• Adhering to all department procedures and processes
• Ability to be sedentary for extended periods during the shift.
• Ability to move around as needed throughout the shift.
• Ability to use a computer and keyboard during the shift.
• Ability to use a telephone with a handset or headphones
• Ability to perform repetitive data entry tasks on a keyboard for extended periods during the shift
• Ability to lift, pull, push and carry 50lbs
• Ability to climb stairs

Nice To Haves

• Construction management experience a plus
• Glass window repair or installation knowledge preferred
• Experience in project management based work environment a plus

Responsibilities

• Customer Advocacy: Manage service requests via phone, chat, and email, providing timely resolutions and maintaining a high level of customer satisfaction.
• Logistics & Scheduling: Coordinate repair appointments, confirm terms with clients, and manage the daily scheduling for our field team.
• Inventory & Procurement: Order parts from vendors, create POs, and verify receipts to ensure our warehouse and trucks are always job ready.
• Project Management: Utilize our CRM to track the job pipeline, provide estimates, and update ETAs to keep all stakeholders informed.
• Fleet Oversight: Ensure service vehicles are clean, maintained, and stocked with the necessary inventory for the next day’s success.
• Reliably work the scheduled hours of 7:30am to 4:00pm with additional hours as required based upon operational needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed