Hyundai Service Dept. Administrator

Lithia & Driveway•Wesley Chapel, FL

About The Position

Hyundai of Wesley Chapel Service Administrator Hyundai of Wesley Chapel is a fast-paced, customer-focused dealership committed to providing an exceptional service experience. Our Service Department is growing, and we’re looking for a dependable and motivated individual to join our team as a Service Administrator. If you enjoy working with people, staying organized, and being part of a team that keeps operations running smoothly, this is a great opportunity to get your foot in the door with a reputable automotive dealership. Reliable. Motivated. Accountable. Do these words describe you? If so, apply to our Service Administrator position with us. Get your career in gear today!

Requirements

Strong communication skills with the ability to interact professionally with customers and team members
Effective time management skills and ability to handle multiple tasks
Basic computer proficiency, including Microsoft Word and Excel
Comfortable learning and using dealership management systems and internal software
Strong attention to detail, especially with data entry and documentation
Organized and able to work efficiently in a fast-paced environment
Professional, dependable, and customer-focused attitude
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Previous administrative or customer service experience is a plus, but not required

Responsibilities

Schedules appointments for service via telephone, e-mail and in person
Welcome clients when they arrive in the Service Area.
Determine the nature of visit and escort the client to the appropriate department/area.
Inform and introduce the client to the Advisor and explain the nature of the visit.
Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
Provide administrative support to the staff when necessary.
Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
Process warranty claims in a timely manner, as the repair orders are closed.