Project Coordinator

AAA Service Plumbing, Heating, ElectricGolden, CO

About The Position

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Requirements

  • Experience working both independently and in a team-oriented, collaborative environment.
  • At least two years of Customer Service or related experience.
  • 3 years of scheduling, planning, and/or coordination experience.
  • Strong written and oral communication skills.
  • Strong ability to prioritize.
  • Strong Attention to Details.
  • Ability to follow through with tasks and complete them on time.

Responsibilities

  • Serve as the primary point of contact for financing, VP calls, and payment coordination.
  • Order and verify all equipment, materials, and subcontractor availability prior to scheduling.
  • Ensure permits are pulled and scheduled with the customer.
  • Confirm financing is processed, payment details are accurate, and all pre-installation requirements are complete.
  • Coordinate with warehouse and dispatch to schedule installation crews once all details are verified.
  • Submit rebate paperwork and complete HVAC equipment registrations within 3 business days of installation.
  • Enter accounts payable invoices and complete job costing.
  • Track, schedule, and close out permits after inspections are completed, including rescheduling as needed.
  • Conduct customer “happy calls” within 48 business hours of job completion.
  • Provide ongoing customer support and assist with inbound calls as needed.
  • Finalize jobs by ensuring all appointments are completed, documentation is accurate, and invoices are fully processed.
  • Verify financing and payment information aligns with completed work.
  • Ensure all materials, purchase orders, and job details are accurately entered; follow up with technicians as needed.
  • Apply appropriate job tags and complete final customer communications.
  • Manage jobs on hold by scheduling follow-ups, reviewing technician notes, ensuring invoice accuracy, and coordinating fund transfers when necessary.
  • Other job duties as assigned.

Benefits

  • Competitive Compensation: $60,000/year PLUS BONUSES!
  • Get paid weekly! Every Friday is payday!
  • Medical premiums including dental, vision and life insurance for you AND your family.
  • Company Matched 401K.
  • Paid holidays in addition to accrued Paid Time Off.
  • Ongoing technical and developmental training to further your career.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

11-50 employees

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