Project Coordinator

Armstrong World Industries • Chicago, IL

6d • $68,000 - $74,000

About The Position

Turf's Project Coordinators ensure effective and efficient coordination toward project goals in a dynamic and demanding environment. This role oversees all aspects of a project to ensure timely and budget-conscious completion. Responsibilities include managing expectations by coordinating and communicating project scope, cost, schedule, vendors, and the production of contractual deliverables. Additionally, Project Coordinators act as a liaison between field Sales teams, sales reps, and internal teams, delivering exceptional customer service from project inception to post-installation.
What’s in it for you!
Ability to network across the company and learn from different departments.
Dedicated training and development to help you grow in your role.
Collaboration and an open friendly team environment.
What an Account Manager does Project Tracking / Facilitation / Project Management
Manages larger projects and top accounts. Coordinates with internal teams to find solutions for unique products or installations. Receives, processes, and manages multiple incoming orders with unique requirements and timelines. Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget. Analyzes initial project requirements. Updates internal databases as project status changes. Maintains and archives internal and external communication for each project using NetSuite and Outlook. Sends maintenance and warranty packets.
Coordination with Internal Teams
Takes part in higher level process improvements and internal projects. Continues to communicate directly with designers and engineers after project handoff. Follows up on status of samples and drawings completed during quotation phase. Works with Architectural Specialties Project Managers to establish large project timelines and phasing. Attends weekly meetings with Production and Engineering to review time sensitive projects. Works with Architectural Specialties Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required. Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met. Understands customer shipping requirements and communicates with Shipping Coordinator.
Communications with Clients and Representatives
Participates in candidate interviews and represents Project Management during the hiring process. Trains, along with Supervisor, Project Coordination, all new hires and all new and existing representatives. Works with senior team members to develop improvements and to maintain department standards and processes. Organizes team Lunch and Learns on the subject of department reminders and new processes. Leads by example and provides guidance to Project Management Team. Leads project intake meetings and communicates next steps and timelines with clients. Provides subject matter expertise on product designs, as needed. Accepts orders and acknowledges current timelines and what to expect during the process. Updates customers on shop drawing status and requests additional information, as needed. Communicates ship dates after final order approval and gathers shipping requirements. Inform customers as early as possible of potential delays to the ship date. Communicates tracking information to customer once project has shipped. Provides support to assigned representatives. Sends bi-monthly project reports to representatives.
Sales Support
Participates in showroom tours and events at the Merchandise Mart as needed.

Requirements

• BA/BS degree in business, communication, or related field.
• 2+ years of work experience in sales, customer service, and/ or sales process improvement or relevant role required.
• Professional verbal and written communication skills.
• Collaborator with active listening skills.
• Demonstrates the ability to quickly adapt plans and work well in a challenging environment.
• Comfortable learning and retaining new concepts on the fly.
• Comfortable in technical, consultative-sales settings.
• Able to diffuse difficult customer situations.
• Able to manage multiple projects with attention to detail.
• Willingness to learn Architecture + Design industry specific skills.
• Proficient in Outlook, Excel, and Adobe Suite.
• Proficiency in NetSuite.

Nice To Haves

• Minimum 2+ years of work experience in sales support or inside sales preferred.
• Experience in the Architecture + Design field is a plus.
• Experience working in cloud-based CRM system preferred.
• PMP certification

Responsibilities

• Manages larger projects and top accounts.
• Coordinates with internal teams to find solutions for unique products or installations.
• Receives, processes, and manages multiple incoming orders with unique requirements and timelines.
• Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget.
• Analyzes initial project requirements.
• Updates internal databases as project status changes.
• Maintains and archives internal and external communication for each project using NetSuite and Outlook.
• Sends maintenance and warranty packets.
• Takes part in higher level process improvements and internal projects.
• Continues to communicate directly with designers and engineers after project handoff.
• Follows up on status of samples and drawings completed during quotation phase.
• Works with Architectural Specialties Project Managers to establish large project timelines and phasing.
• Attends weekly meetings with Production and Engineering to review time sensitive projects.
• Works with Architectural Specialties Project Managers to provide problem resolution.
• Provides verbal and written reports with issues, implications, and potential courses of action, as required.
• Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met.
• Understands customer shipping requirements and communicates with Shipping Coordinator.
• Participates in candidate interviews and represents Project Management during the hiring process.
• Trains, along with Supervisor, Project Coordination, all new hires and all new and existing representatives.
• Works with senior team members to develop improvements and to maintain department standards and processes.
• Organizes team Lunch and Learns on the subject of department reminders and new processes.
• Leads by example and provides guidance to Project Management Team.
• Leads project intake meetings and communicates next steps and timelines with clients.
• Provides subject matter expertise on product designs, as needed.
• Accepts orders and acknowledges current timelines and what to expect during the process.
• Updates customers on shop drawing status and requests additional information, as needed.
• Communicates ship dates after final order approval and gathers shipping requirements.
• Inform customers as early as possible of potential delays to the ship date.
• Communicates tracking information to customer once project has shipped.
• Provides support to assigned representatives.
• Sends bi-monthly project reports to representatives.
• Participates in showroom tours and events at the Merchandise Mart as needed.

Benefits

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards.
• You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level