Project Coordinator

Pella Windows & Doors•Brea, CA

11h•$27 - $31•Hybrid

About The Position

The Project Coordinator supports the Residential Sales segment and is responsible for coordinating customer orders from contract through delivery, installation, and resolution. This role works closely with sales teams, fulfillment partners, manufacturing, and third‑party providers to ensure accurate execution, timely delivery, and excellent customer satisfaction.

Requirements

High School Diploma or GED required; Associate or Technical Degree preferred
1–2 years of customer service or general business experience preferred
Strong customer service, organizational, and problem‑solving skills
Ability to work in a fast‑paced, team‑oriented environment
Proficiency in Microsoft Office; ability to learn internal systems

Responsibilities

Coordinate order entry, purchasing, scheduling, releasing, delivery, and installation
Serve as a primary point of contact for internal and external customers
Track key dates and manage order details from start to finish
Schedule value‑add services, pre‑finish work, deliveries, and installations
Manage shortages, damaged product recovery, service appointments, and parts ordering
Collect customer payments and process factory credits as needed
Support inventory activities and continuous improvement initiatives
Coordinate installation permits and Lead Safe Install documentation
Schedule installation and recovery appointments
Approve and process payments for subcontracted installers