Project Coordinator, Professional Services

Fidelity National Information Services•Jacksonville, FL

53d

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS? About the role: You'll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include supporting the project or program manager with implementation, upgrade or enhancement projects in the retirement line of business. Additionally, you may project manage smaller projects.

Requirements

Working knowledge of project management standards, processes, procedures and guidelines
Knowledge of the industry project management best practices, e.g., Project Management Body of Knowledge (PMBOK)
Proficient skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
Demonstrated skill in managing project budgets and timelines
Excellent analysis, problem-solving, team, conflict management and time management skills
Excellent verbal and written communication skills
Ability to interact effectively with executive level clients
Ability to set clear expectations, manage team performance and build high morale among team members
Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Nice To Haves

Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma
Knowledge of financial services industry
Knowledge of company's products and services

Responsibilities

Assisting assigned Project Manager or Program Manager with coordination of day-to-day project delivery, management of project financials and drive client relationship management for assigned FIS client. May be assigned to project manage smaller client projects.
Plans and coordinates all aspects of projects from initiation through delivery.
Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
Identifies needed resources for projects, defines and assigns major project roles.
Creates project charters to identify project scope, critical success factors, risks, etc.
Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.
Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.
Interacts with sales, systems engineering, product development, and other members of cross-functional teams.
Oversees schedules and budgets to ensure goal attainment.
Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
May work at client sites from time to time requiring some travel.