Project Coordinator, Print Production & Customer Service (Agawam, MA)

Bridgeport National Bindery • Agawam, MA

5h • $50,000 - $52,000 • Onsite

About The Position

For nearly 80 years, Bridgeport National Bindery has crafted books one at a time, guided by the belief that every book deserves individual care and attention. Today, we seamlessly combine advanced digital ordering and on-demand printing with our long-standing standard of quality to deliver better books, faster, through a wide range of flexible products and workflows tailored to the needs of our clients. We don’t just take orders; we specialize in delivering high-quality, repeatable print production solutions at scale. As our Project Coordinator, you are the critical link between our clients’ visions and our production floor’s reality. You are a "translator" who turns vague requests into precise shop orders. This is a high-volume, technical position for a detail-oriented problem solver who thrives when the pace is fast and the specs are complex.  You will be working in a small office setting with a dynamic group of friendly people in Agawam.

Requirements

• High School Diploma required, Associates Degree preferred
• 2+ Years Experience in a production or manufacturing-based customer service role, preferably in print / publishing industry.
• Experience in a bindery and have technological expertise that allows you to learn complex manufacturing processes at high volume and quick turnaround times.
• Proven ability to manage high-volume workflows under tight deadlines.
• Detail oriented mindset: You catch the quantity mismatch or the binding inconsistency that others miss. You rely on systems and checklists, not just your memory.
• Ownership Mentality: You work with customers proactively and own the job from receipt until it’s in the customer's hands.
• Maintains composure and sound judgment in high-pressure situations, ensuring consistent and effective decision-making.
• Comfortable navigating ERP/MIS systems and professional communication tools (Email, Video, Excel).
• Demonstrates strong conflict resolution skills, effectively navigating candid production feedback and addressing client concerns with professionalism.
• Possess exceptional written / verbal communication skills; this will be utilized via both phone and email.
• Be able to work in our Agawam, MA office, with the ability to walk our production floor.

Nice To Haves

• Prepress knowledge (PDFs, trim, bleed), experience with Print MIS software, or logistics/shipping coordination, and excellent Excel skills.
• After your 90 day introductory period, you may be allowed to work from home 2 - 3 days per month.

Responsibilities

• Convert client needs into clear production instructions for the bindery and print teams.
• Workflow Management: Own the lifecycle of 10–50+ active orders simultaneously, from order placement through finishing and delivery.
• Technical Oversight: Review shop orders for accuracy in paper types, quantities, and finishing processes (i.e. cutting, folding, perfect binding, coil, saddle stitch).
• Proactive Problem Solving:  Spot "file-to-finish" issues which may include bad bleeds, unrealistic deadlines, specification mismatches before production.
• Manage the delays, errors, and pricing changes—with a calm, professional demeanor.

Benefits

• Bridgeport National Bindery, Inc. offers a comprehensive benefits offering.
• Full-time employees are eligible for benefits on the first day of the following month of employment.
• Additionally, we offer a 401(k) retirement plan and company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED