Project Coordinator II

Pella Corporation•Parsippany, NJ

37d•Onsite

About The Position

The Project Coordinator (PC) position is generally assigned to a specific segment of business, either Retail Sales or Trade Sales. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity. This is a full time, onsite position. Pella Corporation Offers the following: Paid time off Paid holidays 401k with company match Medical, dental, vision benefits Company paid life insurance Company paid short/long term disability insurance Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must have High School Diploma or GED.
AA or Technical degree preferred, 0-2 year's customer service, or general business experience preferred.
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications.
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
Must display excellent phone and email etiquette.
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
Attention to detail is required.
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
Must be able to develop trust, respect, and confidence of customers, coworkers and managers.
Must present in a clean and neat physical appearance.
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s.
Ability to perform calculations using units of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
Ability to apply basic concepts of algebra, geometry and general business math.
Provide superb customer service
Works collaboratively with Pella team members and customers
Enjoys working in fast-paced environment with a high sense of urgency
Strong problem-solving skills
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Focused on details and follow through
Proficiency with Microsoft Office and ability to learn internal software programs and applications

Nice To Haves

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Responsibilities

External and internal customer contact
Reviewing and booking orders from the sales team
Purchasing product from vendors and our corporate manufacturing facilities
Recording key dates and activities related to orders
Scheduling and releasing completed product
Scheduling of Value Add and Pre-finish
Coordinating delivery of customer orders
Collects customer payments following installation or delivery as needed
Managing recovery process for shortages and damaged product
Ordering parts and/or scheduling service appointments as needed
Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
Resource for PQM /ADM and product offering questions
May assist with physical inventory and help resolve inventory discrepancies
Promotes and facilitates continuous improvement activities in the department
Coordination and management of installation permits
Collecting and verifying Lead Safe Install paperwork when applicable
Scheduling installation of Pella products
Scheduling installation recovery appointments
Approving and processing payments for sub-contracted installation companies
Quoting and bidding of Pella products as needed
Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders
Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date
Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions