Project Coordinator I

Aston Carter•Seattle, WA

1d•$25 - $27•Remote

About The Position

This role is ideal for someone who thrives in a fun and fast-paced environment, and involves significant phone and email communication with customers. You will utilize a wide array of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. You will work within a team environment and collaborate internally with other departments.

Requirements

Associates Degree.
Customer service experience.
Experience working with high-volume processes.
Working knowledge of Microsoft Office Applications.
Ability to work weekends and overtime as required.
Authorized to work in the US without sponsorship.
2 years of experience in a corporate setting.

Nice To Haves

Bachelor's degree preferred.
Aptitude to quickly learn new systems and software.
Ability to multi-task and prioritize with strong organizational and follow-up skills.
Excellent oral and written communication skills.
Experience providing customer support internally in a corporate setting.

Responsibilities

Provide members with a personalized and creative experience.
Coordinate the entire lifecycle of projects with members.
Ensure stellar customer satisfaction at all times.
Partner with Publishing teams to ensure members are enrolled in the proper service package.
Collaborate with other departments to deliver a quality product in a timely manner.
Utilize a variety of software systems to navigate customer accounts and proactively monitor them to anticipate problems.
Meet all performance and quality metrics.
Initiate and drive process improvement projects within the department to completion.