Project Coordinator - Account Management

Momentum Telecom Inc•Birmingham, AL

About The Position

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide. The Project Coordinator is part of the Account Management department, reporting to the Director, Managed Services. This role will focus on providing project management as needed where the Account Management department is involved. This individual must be detailed oriented and have experience staying on task to meet project timelines. This individual must be able to work effectively and efficiently both as part of the team and as an individual. The Project Coordinator must be able to multi-task and manage multiple projects simultaneously. The Project Coordinator drives critical projects through to completion. The projects range from internal projects that include other departments, customer facing projects that include phone calls, email communication and written notices, and ad-hoc projects as assigned by the Director, Managed Services and/or the VP of Account Management. Critical projects involving a single department, to projects with visibility up through the office of the CEO. Projects will be overseen by the Director, Managed, Services.

Requirements

Organizational Skills: This individual must be process oriented, maintain project documentation, project reports, and facilitate meetings as needed
Emotional Intelligence: This individual needs to have the ability to deal with a wide range of personalities.
Communications Skills: This individual needs to have the ability to communicate effectively with and to build rapport with the Momentum customers, management, and technical teams within the organization
Technical skills: This individual must be or become proficient in utilizing the following technology tools to be effective at this position:
Critical thinking
Good, client-oriented communication skills
Excellent written and verbal communication skills
Ability to offer and receive constructive feedback
Including acting on feedback and making changes as requested
Adaptability and flexibility
Excellent ability to multitask
Able to work both independently and within a team
Excellent organizational skills
Proactive
Analytical skills
Conflict resolution skills
Accuracy and attention to detail
Time management capabilities
Capacity to meet milestones and deadlines
Capacity to manage stressful situations
Proficient in MS Excel, MS Word, and MS PowerPoint
Must have a strong work ethic
Punctuality and reliability
1-2 years of previous experience (including internships) in a marketing, operations, or customer relationship role
Previous experience (including internships) demonstrating collaboration between workgroups and ability to learn and run a process or project from start to finish

Nice To Haves

A 4-year college degree in Business, Sales, or Marketing is preferred
Telecommunications experience is preferred
2 years of project management experience is preferred

Responsibilities

Accountability to ensure that projects are delivered on time, within scope and confirm accuracy
Develop a detailed project plan to monitor and track progress
Provide timely project updates to the Account Management team, ensuring they are prepared to address customer inquiries and deliver consistent, aligned communication that minimizes confusion.
Support Account Management and multi department projects and initiatives
Create and manage reports, dashboards and presentations as needed
Manage multiple tasks and efforts, prioritizing with general guidance while showing a significant attention to detail
Assist the Manager of Sales Enablement with marketing promotions, training, and process documentation
Assist management of Account Management with event planning as needed
Manage various projects and assignments as needed from management
Join and participate in all scheduled meetings and calls relevant to each project
Contribute to process improvement and efficiency