Project Controls Lead

JLL•Charlotte, NC

23h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Project Controls Lead establishes and maintains operational excellence across the PMO organization by serving as the cornerstone of quality assurance, process governance, and continuous improvement. This strategic role combines deep expertise in process design with strong analytical capabilities and change management skills to drive consistency, compliance, and performance across all service delivery teams. You'll translate complex operational requirements into clear, actionable frameworks while building organizational capability through comprehensive training and development programs. This position requires a detail-oriented professional who can design governance systems, analyze operational data, and lead change initiatives that elevate service delivery quality.

Requirements

5+ years of experience in project controls, program management, or process improvement roles with demonstrated success in complex organizational environments
Advanced expertise in process design, documentation, and optimization with proven ability to develop governance frameworks and quality management systems
Strong analytical skills with proficiency in creating dashboards, operational reports, and performance analytics for executive leadership
Demonstrated ability to lead organizational change initiatives, including change adoption strategies and stakeholder engagement
Outstanding written and verbal communication skills with proven ability to design and deliver effective training programs
Professional certification in Project Management (PMP), Process Improvement (Lean Six Sigma), or Change Management (Prosci)
Exceptional attention to detail in quality control, compliance monitoring, and translating complex processes into clear, actionable documentation
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in professional services, real estate, or corporate facilities management environments
Background in quality assurance methodologies such as ISO standards or similar frameworks
Familiarity with project management tools (e.g., Microsoft Project, Smartsheet, Jira) and quality management systems
Experience facilitating cross-functional workshops and meetings with ability to influence without direct authority
Track record of managing resistance to change and driving process compliance across diverse teams
Experience working with executive leadership and preparing strategic presentations for business reviews

Responsibilities

Developing and maintaining governance frameworks, playbooks, and standard operating procedures that guide all service delivery teams
Generating monthly operational reports, performance analytics, and preparing Quarterly Business Review (QBR) content with process and quality metrics
Establishing quality standards, measurement methodologies, and control checkpoints to ensure project compliance and excellence
Leading process design workshops, continuous improvement initiatives, and optimization efforts across the organization
Designing and delivering comprehensive training programs, onboarding materials, and certification frameworks to build team capability
Managing change adoption and communication of process updates, collaborating with cross-functional teams to ensure stakeholder understanding
Monitoring adherence to governance frameworks, tracking key performance indicators, and facilitating feedback loops between delivery teams and management