Project Consultant

StarRez

5d•$55,000 - $70,000•Remote

About The Position

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. StarRez is seeking a Project Consultant to deliver exceptional customer experiences and drive project success. In this role, you will manage and maintain strong relationships with customers, provide product training tailored to customer needs, and collaborate with Project Managers and Senior Consultants on larger, high-impact projects. In this role, you’ll take the lead in resolving project and implementation challenges, adhering to established escalation procedures to ensure smooth outcomes. This position is perfect for someone who thrives in dynamic environments, enjoys problem-solving, and values collaboration across diverse teams.

Requirements

2+ years of experience working in Higher Education Housing or Residence Life operations
Demonstrated experience as a StarRez Power User with strong functional knowledge of the platform
Proven ability to build trusted customer relationships through successful delivery of services or projects
Strong written and verbal communication skills, including experience facilitating meetings and presenting to a range of stakeholder groups
Strong analytical, problem-solving, and issue management skills, with the ability to prioritize and resolve complex customer challenges
Experience working with Student Information Systems (SIS), such as Banner, Oracle PeopleSoft Campus Solutions, or SAP Student Lifecycle Management

Nice To Haves

Bachelor's degree in information technology, Business, Higher Education, or a related discipline
2-3 years of experience working on cross-functional implementation, consulting, or customer success projects
Experience supporting software implementations, change management, or business process improvement initiatives
Demonstrated ability to manage competing priorities while collaborating effectively across diverse teams and stakeholder groups
Strong conflict resolution, negotiation, and relationship-building skills that foster positive customer outcomes

Responsibilities

Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions
Partner with customers in an Outsourced Resource capacity, providing operational support and guidance to help manage day-to-day StarRez administration
Support Project Managers and Senior Consultants in the successful delivery of implementation, optimization, and consulting engagements
Troubleshoot customer and project issues, applying sound judgment and following established escalation processes to ensure timely resolution
Create, maintain, and continuously improve customer-facing and internal documentation, procedures, and knowledge resources
Execute functional testing of product features, configurations, and supporting tools to validate quality and identify issues before release or deployment
Build trusted customer relationships through responsive communication, proactive support, and consistent delivery of high-quality outcomes