Project and Program Manager

Equinix•Toronto, ON

4d•CA$112,000 - CA$162,000•Onsite

About The Position

Project and Program Managers at Equinix are responsible for delivering complex, large-scale strategic programs while driving the integration of artificial intelligence into program workflows and operations. This role builds high-impact relationships with global stakeholders to launch new products and services, and acts as a key champion for AI adoption, identifying opportunities to automate, augment, and accelerate program delivery through AI-powered tools and processes. The ideal candidate brings deep program management expertise paired with a strong working knowledge of AI technologies and the ability to lead AI-enabled transformation initiatives.

Requirements

7+ years of experience in technology program or project management, with a proven track record of delivering complex, interdependent initiatives on budget and on time
Demonstrated expertise in Agile, Scrum, and SDLC methodologies
Strong proficiency with project management tools and portfolio reporting systems
Excellent communication, leadership, and stakeholder management skills
Demonstrated curiosity and adaptability with emerging technologies, including AI-assisted workflows, developer tooling, and operational automation
Bachelor’s Degree required
Proficient in applying AI tools to program management workflows, including generative AI assistants, intelligent automation platforms, and AI-enhanced analytics
Working knowledge of AI/ML concepts, including understanding of model lifecycle, data pipelines, prompt engineering, and responsible AI principles—sufficient to collaborate effectively with technical teams
Experience with AI-powered productivity tools (e.g., Claude, Copilot, ChatGPT Enterprise, Notion AI, or similar) to improve team efficiency and output quality
Familiarity with cloud AI services (e.g., AWS, Azure, or GCP AI/ML offerings) relevant to product and program context
Proficiency in data-driven decision making; comfortable working with dashboards, business intelligence tools, and AI-generated insights
Strong facilitation skills with experience engaging teams in collaborative, distributed environments
Deep understanding of current and emerging technologies supporting cloud services development and adoption
Excellent written and verbal communication skills with the ability to influence and inspire at all levels
Demonstrated ability to drive execution through influence, team building, and cross-functional collaboration

Nice To Haves

MBA preferred with strong analytical skills

Responsibilities

Own the full lifecycle of large-scale, high-impact technology programs from initiation through delivery
Scope, plan, and manage multiple concurrent technical projects across diverse teams and domains
Lead cross-functional teams through Agile, Scrum, and/or SDLC methodologies to deliver business-critical outcomes on time and within budget
Drive program alignment with strategic objectives, ensuring dependencies, risks, and resources are proactively managed
Develop and maintain integrated program plans including scope, schedule, milestones, and resource allocation
Facilitate retrospectives and continuous improvement initiatives to enhance delivery practices
Lead estimation processes and resource planning across engineering, product, and operations teams
Applies AI tools to streamline program planning, status tracking, reporting, and documentation—including the use of generative AI, workflow automation, and intelligent dashboards
Champions AI literacy and adoption across program teams, helping colleagues understand how to effectively leverage AI tools in day-to-day workflows
Evaluates emerging AI tools (e.g., AI project management platforms, LLM-based assistants, intelligent scheduling tools) and recommends adoption where appropriate
Collaborates with AI/ML and data teams to co-design AI-enabled solutions that improve program outcomes
Establishes governance frameworks for responsible AI use within program workflows, ensuring alignment with company policies and ethical standards
Stays current on AI and technology trends relevant to cloud services, product development, and program operations
Adapts communications across audiences—team members, key stakeholders, and executive leadership—with clarity, brevity, and appropriate use of AI-assisted synthesis tools
Develops executive-ready program updates, leveraging data visualization and AI-generated summaries to communicate complex program status efficiently
Works extensively with internal and global stakeholders to build strong partnerships, ensure strategic alignment, and drive clarity for program goals across functions
Partners with GTM and Sales to plan and drive commercialization of new products and services
Executes through influence and cross-functional collaboration, creating an environment of mutual trust and accountability
Design and implement program-level reporting and dashboards for executive stakeholders
Define and evolve program management processes, templates, and operating rhythms to support scalable delivery, operational excellence, and thoughtful adoption of AI-enabled workflows and tooling
Manages complex and reputational risks spanning projects, strategic initiatives, and governing bodies where required
Applies lateral thinking and data analysis to solve complex problems

Benefits

Employee Assistance Program
Healthcare coverage that is designed to complement the provincial healthcare system
Life insurance
Disability insurance
Optional benefit plans
Defined Contribution Pension Plan (DCPP)
Group Retirement Savings Plan (RRSP)
Tax-Free Savings Plan (TSFA)
Vacation and personal time
Various paid holidays