Project Aide, Conservation

Oakland Zoo•Oakland, CA

6h•$20•Hybrid

About The Position

The Conservation Project Aide supports Oakland Zoo’s Beads for Chimps program by assisting with kiosk operations, guest engagement, inventory tracking, and sales transactions. Beads for Chimps is a conservation-focused partnership between Oakland Zoo and the Kibale Women’s Community Action Project in Uganda, featuring handmade paper bead jewelry and fabric items created by women artisans using sustainable materials. Through this project, Oakland Zoo guests can purchase these unique items from the other side of the globe, learn about chimpanzee conservation, and support livelihood opportunities that encourage coexistence with chimpanzees and the surrounding forest habitat. This role helps connect guests with the Zoo’s conservation mission while supporting day-to-day program operations. The position requires strong customer service, attention to detail, and the ability to work in both indoor and outdoor Zoo environments.

Requirements

Able to read, count and write accurately.
Able to use Excel spreadsheets.
Able to engage with guests and coworkers with positive, efficient interactions
Able to follow policies and procedures as taught and show attentiveness to work
Able to communicate with customers, co-workers, and management.
Able to read, write, and count accurately
Possesses basic math and computer skills
Able to work weekends and holidays

Nice To Haves

Cash-handling, customer service, sales and/or inventory management experience.
A demonstrated interest in conservation, sustainability, wildlife, or community-based conservation programs.

Responsibilities

Track inventory and support appropriate stock levels for Beads for Chimps merchandise at the kiosk.
Process cash and credit transactions accurately and in accordance with established cash-handling procedures.
Communicate kiosk updates and operational needs to relevant Zoo departments, including through radio communication as needed.
Engage guests in a friendly, knowledgeable, and responsive manner, sharing information about Beads for Chimps, Oakland Zoo’s conservation efforts, and general Zoo operations.
Maintain a clean, organized, and welcoming kiosk workspace throughout assigned shifts.
Provide excellent service to Zoo guests and staff while supporting a positive, helpful, and inclusive environment.
Perform other related duties as required or assigned.