Programs Training and Curriculum Manager

LIFEMOVES•Santa Clara, CA

6d•$92,728 - $139,093•Onsite

About The Position

The Programs & Services Training and Curriculum Manager reports to the Vice President of Programs & Services and will shape and lead the design and implementation of programs staff learning experiences that bring our Theory of Change to life. This newly created role will work across departments to ensure that program staff—and by extension, the clients we serve—are set up for success through dynamic, inclusive, and outcomes-aligned training and curriculum. This position will create and deliver high-impact training programs, develop engaging learning materials, support learning systems, and continually assess and improve content to ensure alignment with best practices and organizational goals within Programs & Services. This includes Mental Health First Aid, CPI’s non-violent crisis de-escalation, Critical Incident Stress Management, Stages of Change, Critical Time Intervention, Motivational Interviewing, documentation best practices, etc.

Requirements

Educational Requirement: Bachelor’s degree or equivalent experience comparable to the following background/qualifications:
Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
Manages stress and emotions professionally, remaining calm and supportive even in high-pressure situations. Understands and practices de-escalation techniques to support safety and positive client outcomes.
Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
Maintains clear, unbiased, and professional documentation and communication.
Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software.
Actively advocates for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.
Able to identify and leverage community resources and services to meet clients' diverse needs. Effectively directs clients to appropriate housing, employment, health, and social service programs.
Utilizes strong problem-solving skills to research issues, track resources, and find solutions for clients’ needs, including housing, employment, and health and well-being.
Builds and nurtures effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.
Capable of effectively delegating tasks when working with teams, ensuring responsibilities are balanced and tasks are completed efficiently.
Able to respond calmly and effectively to crises, offering support and utilizing de-escalation strategies.
Experience working within a human services or social services setting, with a focus on supporting vulnerable populations and navigating complex systems
Maintains clear and professional boundaries with clients, colleagues, and community partners, balancing empathy with professionalism to prevent burnout. Guides and supports supervisees in understanding and setting their own healthy boundaries, offering advice and encouragement in navigating challenges. Helps staff recognize signs of boundary crossing and develop strategies for maintaining personal and professional limits in a trauma-informed, strengths-based manner. Promotes a safe and supportive environment where staff can discuss boundary-related issues without judgment, utilizing reflective practices and feedback to strengthen their skills. Models’ boundary-setting behaviors consistently demonstrate the importance of self-awareness, self-care, and sustainability in the human services field.
Strong understanding of trauma-informed, strengths-based, harm reduction, and culturally responsive practices; experience applying DEI principles in workforce training
Able to model agency values, program model, and philosophy consistently in everyday interactions. Displays the ability to embody the core principles of the organization's mission in practice.
Excellent facilitation, communication, and relationship-building skills; experience with and enthusiasm for working with diverse groups of learners, different learning styles; an understanding of how to leverage different teaching styles and methodologies to engage different learners.
Ability to anticipate future needs and changes in programming and training.
Three or more years of experience designing and delivering training and curriculum, ideally in a non-profit or social services setting
Proven ability to develop effective, engaging adult learning experiences using a variety of instructional methods and formats
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Nice To Haves

Public speaking experience is a nice-to-have.

Responsibilities

Develop and Implement Training Programs: Design, deliver, and manage programs onboarding, programs staff development, and ongoing training initiatives that build programs staff capacity, support professional growth, and enhance service delivery to our clients, documentation, and program standards.
Assess Training Needs and Impact: Partner with program leaders, Impact and Learning, and other internal and external stakeholders to assess training needs, gather feedback, and evaluate the effectiveness of learning initiatives within Programs & Services.
Manage Learning Management System (LMS): In partnership with the Human Resources and other internal stakeholders, support the development and maintenance of the LMS to ensure broad access, effective engagement, and clear tracking of learning outcomes for programs staff.
Facilitate Training Sessions: Lead interactive, inclusive, and trauma-informed training sessions, both in-person and virtually, using a range of instructional techniques (e.g., blended learning, self-paced modules, and workshops). Effectively communicate training concepts, goals, and values across diverse internal and external audiences.
Develop Training Materials: Create compelling learning tools, including presentations, manuals, toolkits, and e-learning modules tailored to support program outcomes, use of tools and systems, and staff development; create evaluation process to ensure effectiveness of training and curriculum with benchmarks and current best practices; create and maintain accessible online repository inside the LMS for all training materials and resources.
Coordinate Professional Development Calendar: Plan and manage the Program’s training calendar to ensure timely, strategic, and compliance-aligned learning opportunities.
Support Diversity, Equity, and Inclusion (DEI): Embed DEI principles throughout training content and approach, ensuring equitable access to learning and supporting a culture of inclusion and respect.
Build Partnerships and Collaborate: Foster strong relationships with internal teams, subject matter experts, and external partners to bring the best resources and voices into LifeMoves learning strategies.
Promote a culture of transparency, accountability, and continuous growth: Ensure staff participation in required training by sending clear invitations, tracking attendance, following up with those who miss sessions, and reinforcing accountability through consistent communication.
Attend team, staff, partner, board meetings and fundraising events as needed.
Participate in agency-wide initiatives, trainings, and activities that support LifeMoves' mission.
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
Perform other duties as assigned to support the program, department, and organization’s needs.