Programs Field Representative - OKDHS ONLY

Oklahoma Human Services•Oklahoma City, OK

20d•$52,643•Onsite

About The Position

THIS POSITION IS OPEN TO CURRENT OKDHS EMPLOYEES ONLY. This position is located in Oklahoma City, Oklahoma. Programs Field Representative H11A AFS Annual Salary $52,642.81 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. Days worked will be Monday through Friday, 8:00 AM to 5:00 PM and may include occasional after hours.

Requirements

Must possess a valid driver's license and maintain required car insurance.
A master’s degree and three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention, and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation; OR an equivalent combination and experience, substituting 1 additional year of qualifying experience for each year of the required education.
Professional experience in the fields listed must have been the primary job responsibility to be considered as qualifying. Incidental performance of professional work in any area(s) shall not be considered.

Nice To Haves

Preference may be given to applicants who have AFS and/or supervisory experience.

Responsibilities

Provides process support for field staff, leadership, and partner organizations for all AFS program areas.
Performs system testing and diagnostic support for system, application, and data exchange changes and upgrades.
Reports process issues and participates in developing resolutions., workarounds, and training.
Coordinates with Program Policy staff to support policy changes that impact division staff and their work.
Provides statewide Operational Support for internal and external users of the AFS case management processing and benefit delivery systems.
Responsible for planning, analyzing, and improving processes for customer support and communicating changes efficiently and effectively.
Provides training and technical support statewide to division personnel, field staff in all Service Centers and staff of other Divisions and state agencies.
Responds to written and verbal inquiries received from outside the Division regarding AFS systems and program related matters.
Provides access/permissions to necessary tools, equipment, and resources, sharing best practices and setting up accounts/onboarding.
Advises product development teams by providing insight from interactions with the field staff Centers and staff of other Divisions and state agencies.
Responds to written and verbal inquiries received from outside the Division regarding AFS systems and program related matters.
Provides access/permissions to necessary tools, equipment, and resources, sharing best practices and setting up accounts/onboarding.
Advises product development teams by providing insight from interactions with the field staff