Programs Coordinator

South Puget Sound Habitat for Humanity•Olympia, WA

18h•Hybrid

About The Position

The newly created programs coordinator role supports the delivery of South Puget Sound Habitat for Humanity’s construction, homeownership, home repair, education and outreach, advising, and volunteer programs. The coordinator will establish, maintain, and improve services and processes to best meet the growing demand for our programs. Through efficiency, creativity, and innovation, this role will directly enhance the customer experience so that we can serve even more community members going forward. This role is for an order-loving, detail-noting, systems-maker who wants to work for a mission-focused organization. The ideal candidate thrives wearing multiple hats and doesn’t let things fall off their radar. They are a proactive, team-oriented colleague who’s equally comfortable face-to-face, on the phone, or using tech-forward solutions. They want to help as many of our South Sound neighbors as possible to live in safe, healthy homes. They are an organizer at heart and love creating systems that will both increase programs participation, as well as enhance the experience for participants. They lead with curiosity and are happy to dig into and make sense of new things for the benefit of others.

Requirements

Associates degree or higher desired
Three years of increasingly responsible administrative or programs support experience with college degree or five years of experience without.
Nonprofit and/or executive support experience preferred.
Exceptionally organized with the ability to manage multiple projects, a demanding workload, and day-to-day tasks to maintain participant satisfaction.
Ability to prioritize and reprioritize for scheduled and unexpected deadlines.
Excellent written and verbal communication skills.
Strong relationship building skills with an ability work constructively with a variety of people.
Tech-savvy generally, with a strong understanding of common email/calendar applications and an ability to adopt and optimize new technologies.
Proven ability to handle sensitive and confidential information with discretion.
Ability to pass a background and reference check.
Commitment to the South Puget Sound Habitat mission and core values.

Nice To Haves

Understanding and abilities in basic project management practices.
Proficiency in CRM platforms and developing standards.
Understanding of the considerations of, and ability to work with, asset-limited individuals.

Responsibilities

Compile and verify application materials for homeownership and home repair programs to ensure completeness and preliminary eligibility.
Communicate with community members in person, by email, or over the phone to connect them with our various programs.
Support education programming, outreach activities, and other programmatic initiatives, including technology needs, room set-up, and materials preparation.
Manage program staff calendars, meetings, appointments with clients, and travel time.
Coordinate the development of meeting agendas and capture minutes and action items.
Track program registration, participation, and other metrics for grant reporting requirements and to monitor trends and efficacy of delivery.
Assist in completing projects through research, reports, feedback gathering, proofreading, etc.
Oversee data integrity and program participant confidentiality for digital and paper records.
Identify opportunities for process improvement opportunities, technology solutions, and the removal of redundancies across programs.
Research and understand the network of community services to maintain and expand an accurate database of community referral services.
Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.
Meet and endorse organization standards for record keeping and information sharing.
Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.
Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency.