About The Position

This role owns the end‑to‑end design, delivery, and optimization of multi‑site programs for interns, apprentices, new college grads, managers, and volunteers, partnering closely with Talent Acquisition, People Ops, and global stakeholders. You will balance strategy and execution, managing multiple workstreams, building scalable program frameworks, and using data to drive decisions and continuous improvement. This role is ideal for someone who thrives in fast‑paced, matrixed environments, influences without authority, and turns strategy into measurable, operational impact.

Requirements

  • 3 or more years of related experience
  • Exceptional attention to detail with a proven ability to build and run multiple programs under competing deadlines
  • Experience designing, documenting, and maintaining scalable processes and policies
  • Strong consultative and relationship‑building skills, partnering effectively across functions and levels
  • Demonstrated ability to develop reporting, metrics, and insights to inform business and program decisions
  • Excellent verbal and written communication, including delivering clear, compelling presentations
  • Creative, solutions‑oriented thinker with strong problem‑solving and continuous improvement skills
  • Leadership presence and credibility to engage senior leaders and global stakeholders
  • Strong data analysis, agile execution, and process optimization capabilities
  • Proven experience managing multiple workstreams for mid‑ to large‑scale programs
  • Experience with event planning and logistics in a professional or programmatic setting
  • Experience with ATS and HRIS systems (Workday preferred)
  • Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and Windows environments
  • Experience in surveying tools (Qualtrics preferred)
  • Proficiency in AI tools to automate workflows, including Copilot and PowerAutomate

Responsibilities

  • Design and continuously improve core program components for up to 1,000 interns, new college grads and apprentices, including: Skills development, career and personal growth experiences, mentorship programs, hackathons, case competitions, community‑building and social programming
  • Support the design and deliver orientation and pre‑boarding experiences across 12+ offices in partnership with People Ops teams (End‑User Support, Pre‑boarding, AskPeople).
  • Manage 5-8 concurrent workstreams, ensuring deliverables, timelines, and quality standards are met.
  • Act as a subject‑matter expert for managers, program participants, and site leads, delivering guidance through email, webinars, documentation, and live trainings.
  • Support marketing and engagement campaigns.
  • Write and send engagement emails to program participants, managers, and key stakeholders to drive engagement and accountability.
  • Support the strategy and execution of programming through 50+ site leads and volunteer partners.
  • Own the creation of global program surveys in Qualtrics
  • Evaluate program effectiveness and health through quantitative and qualitative analysis, producing annual program read‑outs with insights and recommendations.
  • Use data and research to identify root causes, optimize processes, and drive operational efficiencies.
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