Programs Administrator - Superior Court

Snohomish County•Everett, WA

1d•Onsite

About The Position

The Superior Court is seeking an experienced, collaborative leader to manage the day-to-day operations of its Judicial Services Support team and plan, coordinate, and manage programs and responsibilities within the Court’s Operations Division. The role works closely with judicial officers, court staff, justice system partners, community agencies, and the public to support accessible, respectful, and efficient court services. It is a highly visible management-exempt position requiring sound judgment, discretion, adaptability, strong communication and customer service skills, and professional responses in complex situations, including interactions with distressed or difficult individuals. The position oversees administrative operations and program activities, coordinates responsibilities across court and justice-system departments and partner agencies, and manages interpreter scheduling and fees, ADA services, and the expert witness process. It supervises employees, contracted professionals, and volunteers; supports hiring and personnel recommendations; provides staff guidance and training; and oversees program planning, budgets, grants, policies, procedures, and operational standards. The role also coordinates system and technology changes, training on court software and databases, and the Court’s representation in guardian ad litem programs and Family Court Services. The position is based at Superior Court on the main County campus in Everett, Washington. Work is in person Monday through Friday, 8:00 AM to 5:00 PM, in a usual office environment, with regular dealings with distraught or difficult individuals. The employee works with minimal supervision, reports to the Assistant Administrator of Superior Court Operations, and supervises work within the Superior Court Operations Division, directly or through leads and/or supervisors.

Requirements

Master’s degree in business, public or judicial administration, or a related field, and three years of supervisory experience in the justice or legal system, and four years of related work experience in the judicial or legal system and/or general management; or an equivalent combination of training and experience.
Must pass job-related tests.
Applicants may be required to pass a criminal background check, including fingerprinting, reference verification, polygraph examination, and psychological examination.
A valid Washington State Driver’s License may be required.
Knowledge of judicial and legal systems for Juvenile and Superior Court operations, including offender and non-offender programs, services, and trends; federal, state, and local laws and regulations; technology and software applications; supervision; program administration and planning; research; policy, issue, and statistical analysis; grant writing and budgets; and community and intergovernmental relations.
Ability to plan, coordinate, supervise, and evaluate subordinate employees’ work; work independently under pressure and meet deadlines; exercise judgment, discretion, tact, and diplomacy; maintain confidentiality; and respond effectively to difficult situations and crises.
Ability to communicate effectively, orally and in writing, with people from diverse backgrounds, litigants, justice-system officials, community organizations, agencies, county employees, and the public.
Ability to establish and maintain effective working relationships, follow instructions, maintain detailed records, prepare clear reports, exercise initiative and judgment, and make decisions within assigned authority.
Ability to use advanced Microsoft Office word-processing, spreadsheet, and database applications and to read, interpret, and apply laws, rules, regulations, legislation, county personnel rules, and labor agreements.

Responsibilities

Plan, coordinate, and manage administrative operations and program activities within the Superior Court Operations Division.
Coordinate responsibilities between Superior Court and court divisions, justice-system partners, agencies, and facilities that interact with the Court.
Manage interpreter scheduling and fees, ADA services, and the expert witness process.
Plan, organize, coordinate, supervise, and evaluate employees, contracted professionals, and volunteers; advise, assist, and train staff; and participate in personnel and contract-professional recommendations.
Review staff decisions for alignment with department policies, procedures, and objectives, and provide guidance on crisis management and conflict resolution.
Manage training programs for divisional staff and professionals.
Prepare and present oral and written reports on programs and assigned cases; inform judges, commissioners, and administrative staff about policy changes; and coordinate justice-system changes to ensure effective implementation.
Develop ongoing programs and budgets, manage expenditures and personnel resources, prepare grant applications and reports, compile data, and maintain electronic policies and access to policies, procedures, and administrative orders.
Develop, recommend, and implement program objectives, operational policies, procedures, and work standards; analyze practices for compliance with laws, labor agreements, court standards, county codes, and grant requirements.
Ensure public-facing programs, including ADA compliance, interpreter services, and court access, are carried out according to court policy.
Coordinate implementation and updating of technology among the Court’s technology manager, judicial officers, law clerks, and court staff.
Plan and implement training on new technology with the Court’s case manager and technology manager, and provide ongoing training in court case-management software and other databases.
Represent Superior Court in matters affecting guardian ad litem programs and Family Court Services.
Serve on the management team and perform duties for a peer Manager and the Assistant Administrator for Superior Court Operations in that person’s absence, as assigned.
Perform related duties as required.