PROGRAMMING SERVICES OFFICER

State of careers Rhode Island • Providence, RI

9d • $79,978 - $90,554 • Onsite

About The Position

GENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws.

SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency. To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations. To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs. To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work. To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals. To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review. To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation. To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget. To do related work as required.

Supplemental Information
Reporting directly to the Deputy Personnel Administrator of Labor Relations, the Programming Services Officer is responsible for tracking employee compensation data and union history to support labor relations planning and program development. Proficiency in Microsoft Excel is required, as the role involves building, organizing, and analyzing complex data sets on an ongoing basis. The Programming Services Officer plays a support role in union contract negotiations, providing critical data support and maintaining thorough records of all negotiation activity. A key function of this position is the calculation and modeling of compensation proposals, requiring the ability to analyze workforce data, draw sound conclusions, and translate findings into actionable recommendations. The Programming Services Officer must also forecast program needs and evaluate the personnel and resource requirements necessary to implement negotiated agreements. Research and analytical skills are essential, as the role involves evaluating program planning and the effectiveness of existing labor services. Because this position operates within Human Resources and has direct access to sensitive employee and negotiation records, a high standard of confidentiality is required at all times. All work product and communications must be handled in strict accordance with applicable HR policies and privacy standards.

Requirements

• Thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs.
• Working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service.
• Ability to analyze data, draw conclusions and develop programs based upon such data.
• Ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space.
• Employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program.
• Proficiency in Microsoft Excel is required.
• High standard of confidentiality is required at all times.

Nice To Haves

• Graduation from a college of recognized standing with specialization in business management, social sciences or a related field.
• Any combination of education and experience that shall be substantially equivalent to the above education and experience.

Responsibilities

• Assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
• Act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency.
• Study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations.
• Establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs.
• Coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work.
• Review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals.
• Determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review.
• Perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation.
• Assist a superior by performing administrative tasks and research in preparation of the agency's annual budget.
• Track employee compensation data and union history to support labor relations planning and program development.
• Support union contract negotiations by providing critical data support and maintaining thorough records of all negotiation activity.
• Calculate and model compensation proposals, requiring the ability to analyze workforce data, draw sound conclusions, and translate findings into actionable recommendations.
• Forecast program needs and evaluate the personnel and resource requirements necessary to implement negotiated agreements.
• Evaluate program planning and the effectiveness of existing labor services.
• Handle all work product and communications in strict accordance with applicable HR policies and privacy standards.

Benefits

• For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
• New provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees.
• Any employee hired after September 30, 2014 will be required to participate in the direct deposit system.
• The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders.
• Enjoy the benefits of providing public service with purpose and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager