Programmer, Aquatics

City of Brampton•Union, NJ

12d•Onsite

About The Position

Reporting to the Coordinator, this position provides direct supervision to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service to meet current and changing needs of the community. This exciting new position will be responsible for the delivery of youth programming at the City of Brampton’s newly developing youth hubs while building consistency and alignment in other recreation spaces operated by the Recreation Division. The programmer will also engage with youth and youth serving providers to ensure there are holistic services and programs offered for Brampton youth. The position will require being present at the site locations 5 days a week and will include evenings and weekends to ensure that the youth hubs are operating as envisioned and planned. City of Brampton Recreation is looking for a forward-thinking leader to support in operating these vibrant spaces for youth in our communities. Business Distinctions – Primary Function includes one of the following areas and may include secondary areas of focus as well: Aquatics/Skating Active Living/Fitness Seniors Youth Arts Golf, Curling, Tennis Ski, Xtreme, Special Events Generalist Special Needs Environmental Outdoor Education

Requirements

Must possess and maintain current certifications as follows: National Lifeguard – Pool Standard, First Aid & CPR C, Lifesaving Instructors, Lifesaving Swim Instructors, Aquatic Supervisory Training or Aquatic Management Training, Airway Management (or ability to obtain).
Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Physical Education)
2 years of related programming and planning experience
1 year of supervisory experience
Working knowledge of related legislation, in applicable area of discipline
Proficiency in MS Office
Customer service skills and experience
Written and oral communication skills
Current Standard First Aid/CPR-C
Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle
Able to work variable, scheduled hours including evenings and weekends and be able to travel to various community centre locations.

Nice To Haves

The following certifications are considered an asset: HIGH FIVE Principles of Healthy Child Development & QUEST 2, Bronze Cross Examiner, First Aid Instructor/Examiner, National Lifeguard Instructor/Examiner, Lifesaving Coach Level 1, Lifesaving Society Instructor Trainer, Pool Operators, Aquatic Safety Inspectors, Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent).
Fitness: Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation.
Golf: Professional Golf Management diploma and full Class “A” Certification PGA of Canada Class A member.
Gymnastics: NCCP Coaching Certificate Gymnastics level 2.
Preferred Certifications, Designations or Licences: Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Air Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer, Mental Health First Aid.

Responsibilities

Supervision of support staff: Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching and Recognition to part-time and volunteers. Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback. Implement and deliver ongoing communication plan to direct reports. Adhere to corporate, departmental, and divisional standards. Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines. Perform in accordance to facility Manager on Duty roles and responsibilities as required. Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers. Evaluate training needs, and manage execution of staff trainings, orientations and meetings.
Administration: Thorough documentation of coaching, feedback and training of part-time staff and volunteers. Verification of part-time payroll entry in accordance with staff schedules. Prepares for and follow-up on incident/accidents reporting and communicate timely bases on severity. Sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses. Compile and review daily, weekly and sessional statistics and checklists. Timely follow-up on program related refund requests. Adherence to all mandated deadlines. Participation in any quality assurance program. Develop and monitor staff and volunteer schedules seasonally according to program needs. Proactive planning of upcoming sessions. Ensure program plans are created, communicated, and available for all program staff. Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current. Ensure all staff hiring packages are completed in a timely manner.
Customer Service and Community Development: Timely and appropriate follow-up with customer concerns, requests, and inquiries. Liaising with internal and external groups as required related to programs, services and special events. Planning and delivering community special events in collaboration with facility and/or special events team. Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience. In collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners.
Program Development: Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio. Liaising with other facilities and lines of business to ensure a balanced consistent delivery of recreation programs. Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience and Adhere to program development and brochure development processes. Execute action plans to meet targets and potential growth. Assist Recreation Coordinator with marketing and business plan. Attend school events, such as open houses, parent nights, and registration days, to support program participation and development.
Budget: Monitor and report on expenses and revenue actuals and forecast according to portfolio. Purchases and manage inventory of program supplies and materials.