Programmer Analyst

Zenfreed•Lansing, MI

2d•Hybrid

About The Position

As a Salesforce Developer, you’ll be comfortable with the development, design, and implement customizable solutions within Salesforce based upon CRM needs for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. This role involves working with colleagues, customers, and end users to define technical requirements, ensuring alignment with customer needs and strategic goals. The position requires ownership of release cycles, technical responsibility for project environments, and the compilation of internal development guidelines. Collaboration with other system developers for integration is key, as is ensuring adherence to security guidelines throughout the application lifecycle. The ideal candidate will have a proven record of delivering business value through technology, excellent communication skills, and the ability to convey strategic technical concepts effectively. A training plan for the development team for a smooth transition to Maintenance & Operations is also part of the role.

Requirements

Strong Salesforce development experience (6+ years)
Experience working with Service Cloud (5+ years)
Experience working with Salesforce Digital Experience Sites.
Experience with GoMeddo Scheduling customization, or equivalent experience with similar scheduling products.
Experience with Conga Composer.
Experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript (4+ years)
Hands on experience with Salesforce Lightning, including LWC (3+ years)
Demonstrated hands on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle.
Strong experience in migrating from Classic to Lightning.
Experience in migrating Legacy Visualforce Portals to Digital Experience Sites.
The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines.
Must be authorized to work in the United States; We are unable to offer sponsorships at this time.
Must undergo a background check and drug screening for employment.

Nice To Haves

Experience working with Service Cloud and/or Health Cloud (5+ years)
Experience with API integrations and Single Sign-On (SSO) implementations (2+ years)
Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management.
Exposure to data migration and/or cloud integration projects.
Salesforce Certified Platform Developer I and Salesforce Certified Administrator.
Salesforce Certified Platform Developer II.
Familiarity with governmental processes and compliance, including prior experience working with FedRAMP-compliant tools and environments.
Salesforce Certified Platform Developer II.
Salesforce experience cloud ce.

Responsibilities

Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements.
Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
Take ownership of release cycles to implement and deploy new/updates to existing applications and code.
Has overall technical responsibility for the technical aspects of the project environments.
Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
Collaborating with Developers for other systems in order to integrate across the business.
Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
Participation in each phase of full Salesforce.com lifecycle implementations.
Work with technical managers, architects, and business stakeholders in gathering requirements and driving the team to implement technical solutions.
Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts.
Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform.
Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems.
Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build CI/CD process.
Identification of risks and issues from a technical perspective.