Programmer Analyst

Zenfreed•Lansing, MI

15h•Hybrid

About The Position

As a Salesforce Developer, you’ll be comfortable with the development, design, and implement customizable solutions within Salesforce based upon CRM needs for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. This position is a hybrid schedule and requires in-office work Tuesdays and Wednesdays. Working hours are Monday-Friday, approximately 8:00 a.m. to 5:00 p.m. The successful candidate will be a self-motivated individual, who can work under dynamic conditions and within deadlines. This is a W2 position, 40 hrs per week.

Requirements

Strong Salesforce development experience
Experience working with Service Cloud and/or Health Cloud
Experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript
Hands on experience with Salesforce Lightning, including LWC
Demonstrated hands on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle
Excellent written and verbal communication skills.
Strong knowledge and working experience in Service Cloud and Experience Cloud.
In-depth understanding of the capabilities and constraints of the Salesforce
Strong hands-on experience in writing Apex programming, Visual force pages,Apex triggers, Aura Components, and lightning web components.
Knowledge in implementing solutions using configurations(no-code) such as Flows, process builders, and workflow Rules, etc.
Hands-on experience with integrating Salesforce with cloud-based applications and on-premises applications using standard and custom REST APIs
Good Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.)
Hands-on experience in implementing various authentication protocols(oAuth) to integrate 3rd party applications.
Demonstrates successful implementation of Batch Apex and/or Schedule Apex development.
Ownership of all End-to-End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
Must be authorized to work in the United States; We are unable to offer sponsorships at this time
Must undergo a background check and drug screening for employment.

Nice To Haves

Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
Exposure to data migration and/or cloud integration projects
Salesforce Certified Platform Developer I and Salesforce Certified Administrator
Salesforce Certified Platform Developer II
Experience with Conga and Drawloop
Familiarity with governmental processes and compliance, including prior experience working with FedRAMP-compliant tools and environments

Responsibilities

Hands-on CRM development supporting crisis call workflows for the MICAL (Michigan Crisis Line), including coding and delivering user stories
Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements.
Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
Take ownership of release cycles to implement and deploy new/updates to existing applications and code.
Has overall technical responsibility for the technical aspects of the project environments
Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
Collaborating with Developers for other systems in order to integrate across the business.
Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
Participation in each phase of full Salesforce.com lifecycle implementations
Work with technical managers, architects, and business stakeholders in gathering requirements and driving the team to implement technical solutions.
Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts.
Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform
Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems
Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build CI/CD process.
Identification of risks and issues from a technical perspective.