Programmer Analyst

Zenfreed•Lansing, MI

8d•Hybrid

About The Position

The Programmer Analyst will develop, design, and implement customizable Salesforce solutions for CRM needs supporting the Michigan Enterprise Contact Center team at the Department of Technology, including crisis call workflows for the Michigan Crisis Line (MICAL). The role involves delivering user stories, defining and implementing technical solutions, supporting integrations, and managing Salesforce releases and technical environments. The successful candidate will help ensure solutions meet customer requirements, performance goals, long-term strategy, and State of Michigan security guidelines. The position owns end-to-end technical aspects of Salesforce program delivery, including architecture, data migration and quality, integrations, third-party applications, custom development, change management, and deployment. It also involves establishing development standards, collaborating with other system developers, identifying technical risks, and preparing the development team for transition to Maintenance & Operations. The role requires strong communication skills and the ability to explain strategic technical concepts to executive-level stakeholders. This is a W2 position for 40 hours per week on a hybrid schedule, with onsite work in Lansing, Michigan, two days per week (Tuesday and Wednesday) starting on day one. There is no remote-only option. The work schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m. Local candidates must be within 90 miles of Lansing, Michigan at the time of submission. Candidates must be authorized to work in the United States; sponsorship is not available. Employment requires a background check and drug screening.

Requirements

At least 6 years of strong Salesforce development experience.
At least 5 years of experience working with Service Cloud and/or Health Cloud.
At least 4 years of Salesforce platform development experience using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
At least 3 years of hands-on experience with Salesforce Lightning, including LWC.
At least 2 years of experience with API integrations and Single Sign-On (SSO) implementations.
Demonstrated hands-on Salesforce experience, including SFDX and the Salesforce Development Lifecycle.
Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management.
Exposure to data migration and/or cloud integration projects.
Salesforce Certified Platform Developer I certification.
Salesforce Certified Administrator certification.
Strong working knowledge and experience with Service Cloud and Experience Cloud.
Participation in each phase of full Salesforce.com lifecycle implementations.
In-depth understanding of Salesforce capabilities and constraints.
Hands-on experience writing Apex, Visualforce pages, Apex triggers, Aura components, and Lightning Web Components.
Knowledge of configuring Salesforce solutions using no-code tools such as Flows, Process Builders, and Workflow Rules.
Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
Good experience with core web technologies, including HTML5, JavaScript, jQuery, web services (REST and SOAP), JSON, and XML.
Hands-on experience implementing authentication protocols such as OAuth to integrate third-party applications.
Demonstrated successful implementation of Batch Apex and/or Scheduled Apex development.
Excellent written and verbal communication skills.
Self-motivated and able to work under dynamic conditions and within deadlines.
Must be authorized to work in the United States; sponsorship is not available.
Must undergo an employment background check and drug screening.
Local candidates must be within 90 miles of Lansing, Michigan at the time of submission.

Nice To Haves

Salesforce Certified Platform Developer II certification.
Experience with Conga and Drawloop.
Familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments.

Responsibilities

Develop and deliver Salesforce CRM solutions supporting crisis call workflows for the Michigan Crisis Line (MICAL), including coding and implementing user stories.
Work with colleagues, customers, end users, technical managers, architects, and business stakeholders to define requirements and drive technical solutions.
Ensure technical requirements align with customer requirements, performance goals, and the client’s long-term strategy.
Own release cycles for implementing and deploying new applications and updates to existing applications and code.
Take overall technical responsibility for project environments.
Develop internal guidelines and standards and ensure the development team follows them.
Collaborate with developers of other systems to enable business-wide integrations.
Ensure proposed solutions comply with State of Michigan security guidelines and standards throughout the application lifecycle.
Develop a training plan to support a smooth transition of the development team to Maintenance & Operations.
Manage end-to-end technical aspects of Salesforce programs, including data migrations, data quality, systems integrations, third-party applications, AppExchange products, and custom development.
Define, communicate, and manage technical change-management and release processes for Salesforce technology efforts.
Assess Salesforce architecture and provide secure, high-performance technical solutions on the Force.com platform.
Design and document technical architecture spanning multiple platforms, including integrations and authentication across systems.
Support SFDX development, branch management, merging, and code deployment through Azure DevOps CI/CD processes.
Identify technical risks and issues.
Communicate strategic technical concepts at an executive level and contribute technical guidance to decision-making.