Programmer Analyst 2

Metra•Chicago, IL

7d•Onsite

About The Position

The Programmer Analyst 2 will assist various departments to align technology solutions with business strategies and processes related to the enterprise asset management (EAM) systems (Maximo and ServiceMax); and serve as administrator for the assigned system to provide ongoing support to ensure efficient, effective system performance and process improvements. Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service. The Asset Management and Supply Chain Operation Division consists of all Storehouse and Warehouse Operations, Enterprise Asset Management (EAM), and Transit Asset Management (TAM). The purpose of the department is to service various customers within Metra. Managing the continuous supply of parts materials and services required to support Engineering, Mechanical and Transit Operations. The department operates Metra's four storehouses and one central warehouse. Additionally, the department manages the agency's Transit Asset Management (TAM) program and the Enterprise Asset Management (EAM) systems.

Requirements

Bachelor's Degree in Computer Science or related field OR in lieu of a specified degree, any combination of education and experience in information technology that equals four (4) years in application development or systems administration.
Must have three (3) years of experience with Swift, XML, Python, Jython, Java or JavaScript or other programming and scripting languages working in iOS or Windows operating systems; and system integrations.
Knowledge of methods and techniques used to install, troubleshoot, upgrade applications, and resolve errors.
Working knowledge of the operational characteristics of relational databases and EAM systems.
Working knowledge of various programming and scripting languages e.g. Python, Jython, JavaScript, Swift, SQL, Java, CSS, HTML, or XML for user interfaces.
Working knowledge of operating systems particularly iOS or Windows and their programming languages for application development.
Familiar with representational state transfer (REST), application programming interface (API), with an understanding of the digital resources needed for system integrations
Proficient in Microsoft 365 (Word, Excel, Access and PowerPoint).
Strong written and verbal communication skills with the ability to understand technical information and relay it to technical and non-technical audiences.
Strong data management skills.
Strong analytical, problem solving, organizational skills, and project management skills.
Ability to work independently and on project teams.
Ability to conform to shifting priorities and demands, work on multiple tasks, and meet deadlines.
Ability to assess department needs, plan, organize, and manage resources to meet goals.
Ability to utilize technical skills and work as a liaison between departments and host team to develop technical processes and procedures.
Ability to stand, walk, and/or sit, for extended periods of time.

Nice To Haves

Experience working with an EAM system.
Experience in software development, creating relational databases, or writing SQL queries.

Responsibilities

Develop and maintain applications to add system functionality to assigned EAM based on the needs of users responsible for maintaining and inspecting assets; write complex automation scripts; attain appropriate approvals to use applicable operating systems to design, write code, and distribute applications; and create and manage reports on multiple platforms.
Participate in projects to identify, map, and integrate business processes; ensure the EAM and applications work properly and all departmental work-flows meet system requirements; and test new and updated applications.
Assist with system implementations, support, and maintenance; ensuring data security and integrity prior to any downloads and updates; define roles, permissions, and assign access; and develop materials use for written and verbal instruction for end users and inclusion into training manuals.
Track system performance and user interface changes; troubleshoot and resolve system and application errors; create service tickets to report anomalies and request further review and correction of more complex issues; and update processes and procedures to reflect changes.
Perform other related duties as assigned to meet the ongoing needs of the department.