Program Trainer ORR

Upbring•Katy, TX

19h•Onsite

About The Position

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values: We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength. Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. The Program Trainer is responsible for facilitating and supporting the development, coordination, and delivery of training programs in compliance with agency policies, state licensing standards, CARF accreditation requirements, and all applicable regulations. Under the supervision of the Lead Program Trainer, this role delivers new employee pre-service orientation, annual mandatory training, and supplemental training for employees, contractors, and volunteers. The Program Trainer provides instruction on a range of training topics while assisting in the implementation of a comprehensive training plan that aligns with federal requirements and state licensing regulations. This role fosters a culture of continuous learning and professional development while ensuring high-quality training standards.

Requirements

Bachelor’s degree in Training and Development, Child Care Education, Organizational Development, Social Work, Counseling, Psychology, or a closely related field
One (1) year of relevant training experience, including facilitation, staff development, and/or instructional design
Bilingual in Spanish and English (based on service population and service area)
Ability to use sound judgment and always maintain confidentiality
Current CPR/First Aide and Emergency Behavioral Intervention technique certification/credentials as a Program Trainer, or ability to obtain within 90 days of employment
Excellent verbal communication and presentation skills, with the ability to effectively convey information clearly and professionally and motivate learners to take an active role in their learning and development
Proficient with Microsoft Word, Excel, PowerPoint and Outlook

Nice To Haves

Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work, Counseling, Psychology, or closely related field
Two (2) years of relevant training experience
Previous ORR Shelter or ORR Foster Program experience is highly preferred
Proficient in managing a Learning Management System.

Responsibilities

Facilitate instructional training for new and existing employees, contractors, and volunteers and provide constructive guidance on topics including, but not limited to, Crisis Intervention/Management, De-escalation, Safety and Emergency Education, Behavior Management, Milieu Management, CPR, and First Aid ensuring compliance with federal, state, and accreditation standards and regulations
Support the Lead Program Trainer during audits by maintaining training documents, ensuring compliance with the training documentation requirements, and monitoring action plans implemented, as needed
Assist the Lead Program Trainer with reviewing and updating training materials, monitoring and/or assigning training(s) in the Learning Management System (LMS), as approved by the Director of Training, to align with federal, state, accreditation, and agency training standards and best practices
Maintain a training matrix system and documentation, ensuring all employee, contractor, and volunteer training records are current and in compliance with federal, state, and accreditation requirements
Assess employee skill sets and knowledge through observations and training sessions; assist with developing and communicating training action plans to enhance skills and knowledge; address identified deficiencies in collaboration with the Lead Trainer and follow action plans as needed
Assist the Lead Program Trainer in generating and communicating training reports, tracking pending training completion, and coordinating training schedules to ensure program-wide compliance with all training requirements
Meet regularly with the Lead Program Trainer and/or Director of Training, providing weekly updates on training needs, schedules, and compliance matters
Maintain a professional and positive attitude, demonstrating teamwork and professionalism in interactions and collaborating with personnel, persons served, and external partners, reflecting the Agency’s values and mission
Travel to assigned programs (to assist with training) as necessary and/or required