Program Test Analyst - Mid Level

USAA•San Antonio, NC

6d•Hybrid

About The Position

USAA is seeking a Program Test Analyst - Mid Level to join the Member Protection UAT team. This role involves active testing, detailed documentation, and collaborative communication to support the execution of software testing for USAA's programs and systems that enhance product performance and business operations. The analyst will be responsible for planning, creating, and executing tests for release cycles, reporting defects, troubleshooting issues, and collaborating with partners to ensure quality products. This role may also involve regression testing and compliance review testing for system enhancements and program releases, ensuring all activities comply with applicable laws, regulations, policies, and procedures. The position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not provided.

Requirements

Bachelor's degree OR 4 years of relevant education and/or experience.
4 years of relevant business applications and business support experience, to include software or quality assurance testing experience, within a financial services organization.
Working experience in User Acceptance Testing (UAT) methodologies within agile projects.
Ability to communicate and effectively write testing rules, standards and scripts.
Working knowledge of Software Development Life Cycle (SDLC), and and project system of record applications.
Working knowledge of Banking products and services.
Foundational knowledge of U.S. banking laws and regulations.

Nice To Haves

Familiarity with Agile/Scrum methodologies: Understanding of development cycles and team collaboration within an Agile framework.
Agile SAFE Certification.
Proficiency in Jira Work Management: Experience in creating and managing issues, test cases, and defect tracking within Jira.

Responsibilities

Collaborates with business subject matter experts to ensure maintenance and accuracy of updated business procedures within the project management environment.
Creates robust test scenarios from a business end-user perspective to ensure updated, innovative and quality systems that are within compliance regulations.
Executes tests and troubleshoots issues to identify the root cause of the resulting problem.
Triages and reports system defects identified in the testing plan to appropriate stakeholders in IT.
Maintains leadership informed on testing status.
Provides an objective review of testing activities and results.
Makes applicable recommendations to deliver a superior product.
Serves in an advisory capacity to internal staff and resolves escalated issues as they arise.
Sets expectations on testing activities and adheres to timelines related to testing.
Serves as a resource to less experienced team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.