Program Support - SC/Santa Barbara Hospitality House-11-150

Salvation Army Careers • Santa Barbara, CA

1d • Onsite

About The Position

The Program Support works under the direction and supervision of the Operations Manager. He/she provides support to key staff by monitoring the wellbeing of residents and safety of facility. Primary duties include: clerical, customer service, monitoring, and janitorial. Program Support may also be required to assists Operations Manager in overseeing and performing facility upkeep, preventive maintenance and meals.

Requirements

• High School Diploma or equivalent and one-year experience in residential services for adults.
• Must be able to pass a complete and satisfactory background check.
• Current CPR Certificate.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Required to appropriately respond to emergencies.
• Ability to pass a physical health examination by a doctor.

Nice To Haves

• Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
• Bilingual (Spanish) preferred.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously with supervisors, coworkers, residents, outside agencies, and the public.
• Excellent organizational, prioritizing, planning and problem solving skills.
• High ethics and integrity.

Responsibilities

• Assist in directing individuals (residents, volunteers, public, etc.) seeking information to the correct staff member.
• Providing approved applicable information as directed by supervisor.
• Assists key staff by providing clerical support which includes, but is not limited to: statistics, attendance rosters, program fee receiving, mail distribution, relaying information to residents, etc.
• Handles mail and money in accordance with TSA policy.
• Reports all resident disputes and concerns to key staff in person and via Shift Reports.
• Encourages residents to consult with case managers regarding all concerns.
• Enforces House Rules in a professional and respectful manner as directed by supervisor.
• Facilitates urinalysis and breathalyzer tests as directed.
• Immediately notifies key staff when a resident tests positive for drug and/or alcohol use.
• Issues and monitors resident medication per policy and procedure.
• Performs rounds during shifts to ensure the wellbeing of residents and safety of facility.
• Responds effectively to emergency situations per policy and procedure.
• Immediately notifies key staff when such emergencies occur.
• Ensures proper turnover of information by reading prior Shift Reports when starting a shift and emailing a Shift Report at the end of his/her shift.
• Performs janitorial duties as directed.
• Assists Operations Manager in overseeing and performing facility upkeep, preventive maintenance and meals (preparation, serving & cleanup) when necessary.
• Provides “on call” support as needed to cover shifts and duties.
• Performs other duties as necessary for the successful operation of the program.
• Maintain accurate time keeping records that are reflective of duties performed under different grant/contracts.
• Attends staff and program related meetings, conferences, and training as needed and required.
• Cooperates with supervisors in any other special projects as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED