Program Support

Cynet Systems•Quincy, MA

2d•Onsite

About The Position

This role involves providing essential support for program operations, including managing testing sessions, data entry, and administrative tasks. The ideal candidate will be highly organized, proficient with computers and data management, and capable of working independently while adhering to strict policies and procedures. Travel to various test sites is required.

Requirements

Exceptional organizational skills and the ability to establish and work within a paperless environment.
Strong computer skills.
Strong Excel skills for inputting data from paper documents into digital spreadsheets.
Ability to operate common office equipment, such as scanners and printers.
Proactive and able to work independently.
Ability to adhere to rules, regulations, collective bargaining agreements, and organizational policies including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Ability to travel to various test sites including South Boston, Boston, Charlestown, and Auburndale as required.

Nice To Haves

Data Entry
Microsoft Excel
Learning Management Systems
Administrative Support
Records Management
Technical Troubleshooting

Responsibilities

Greet and check in employees arriving for scheduled testing sessions.
Verify employee identity and eligibility to take the assigned test.
Assign tests through the learning management system and ensure proper access.
Provide basic instructions to employees on test procedures and rules.
Monitor the testing environment to ensure compliance with test guidelines.
Enforce policies to prevent cheating or use of unauthorized materials.
Troubleshoot minor technical issues related to test access or login.
Maintain a quiet, orderly, and distraction-free testing environment.
Report any irregularities or misconduct to the appropriate supervisor.
Assist with special projects that require large amounts of data entry.
Transfer data from hard copy to a digital database.
Organize and archive records and documents.
Search for and investigate information contained in files.
Process requests for files and data.
Provide data entry support across departments on an ad-hoc basis.
Evaluate workflow and reallocate resources or redesign processes to meet office needs.
Perform related duties and projects as assigned.