Program Support Staff

Interfaith Works • Rockville, MD

1d • Onsite

About The Position

The Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the seasonal program support staff implements procedures as needed, monitors medication and communicates activities using the communication log. Additionally, the PSS is accountable for persons entering and exiting the program during their shift, including volunteers, visitors, and other service providers. The PSS must provide excellent customer service to all individuals.

Requirements

• Minimum of a High School diploma with at least two years experiences working in any service delivery field, social service field.
• Excellent communication skills.
• Ability to listen well and refer guest/resident to the appropriate resources.
• Ability to document important behavior.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Ability to interact well with volunteers and other visitors to the program (able to answer questions).
• Ability to recognize psychiatric or medical emergencies and contact the proper resource.

Responsibilities

• Provide excellent customer service and trauma-informed care by treating everyone with dignity and honoring personal choice.
• Provide ongoing emotional support to highly vulnerable clients in shelter or supportive hosing programs while monitoring their safety and well-being.
• Following training, use motivational interviewing, harm-reduction models, and other client-centered interventions to support clients in their goals and daily routines.
• Consistently employ crisis intervention, de-escalation, and mediation skills to maintain physically and emotionally safe environment. This includes calling 911 and the Crisis Center when appropriate.
• Monitor and prompt clients to take scheduled medication consumption; regularly communicate to case managers and program director's relevant concerns regarding client medication consumption.
• Provide detailed incident reports and log notes about both crisis events and routine client interactions.
• Monitor program related activities. This includes signing in/out of the program, medication consumption, meals, chores, and laundry.
• Ensure proper documentation of daily activities including incident reports and grievances
• Ensure safety of the program by conducting room searches.
• Greet, direct, and provide support to volunteers providing dinner and other supplies.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Assume the responsibility for heating up and serving dinner in the absence of volunteers.
• Understanding and display of cultural humility and sensitivity.
• Perform other duties as required.

Benefits

• 14 paid holidays
• 21 days of PTO
• Subsidized medical, dental, and vision costs for employees and their families (for full-time employees)
• Employer paid long-term disability insurance
• Life and AD&D insurance (for full-time employees)
• Option to purchase supplemental benefits (short-term disability insurance, critical illness insurance, and more)
• Employee Assistance Program (EAP) at no cost to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED