Program Support Specialist

Better Together•Tampa, FL

35d•Remote

About The Position

The Better Together team employs a Program Support Specialist to oversee the organization’s volunteer pipeline efforts in the Tampa Bay Region, which consists of Hillsborough, Pasco, and Pinellas counties. The Program Support Specialist will strengthen administrative and operational support, primarily to the Family Support Managers, which will result in increasing our impact in the community. The Program Support Specialist will help strengthen relationships with volunteers, community partners and clients in the community. The Program Support Specialist will report to the Regional Executive Director. An ideal candidate, at a minimum, should have a bachelor’s degree and should feel called to help children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in administration, data entry, project management and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability to analyze data, can handle multiple projects at once and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a Level 2 background check.

Requirements

Minimum of a bachelor’s degree with 3 years’ experience in program management, operations or related field
This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.
A valid driver’s license, vehicle registration, and car insurance are required.
Must have a reliable personal vehicle available for daily work-related travel.
Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.
Maintain regular communication with team members to coordinate efforts and provide timely updates.
Ensure accessibility during work hours and on-call shifts through a reliable phone.
Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
Proficiency or ability to quickly learn the following platforms: Salesforce Zapier WordPress Basecamp

Responsibilities

Gather, analyze, and organize data on demographic community needs
Evaluate and offer insights to help Better Together advance program success
Research events and other participants that help Better Together further it’s impact
Research resources for families, such as housing and groups that assist financially
Facilitate all details for church launches, which includes all materials needed, speakers, volunteers for support and anything else needed for their success
Schedule volunteer trainings throughout the year and alongside church launches
Assist with launches, trainings and events as needed
Schedule and assist with planning efforts for outreach and parent support events
Assist Family Care Coordinators with community referrals and follow up
Provide program support for volunteer appreciation receptions
Coordinate internship opportunities that will support programs
Manage volunteer pipeline for all Better Together programs
Manage and facilitate the volunteer to family matching process
Support volunteer engagement and retention by maintaining ongoing communication
Enter and maintain volunteer data in Salesforce
Enter all churches and community partnership relationships into Salesforce
Create and send reports to churches